First Bank · 3 hours ago
Banking Associate
Colonial Heights, VA
Full-time
Onsite
New Grad, Entry LevelFirst Bank is seeking a Banking Associate to manage cash drawers and assist customers with various banking transactions. The role involves providing exceptional customer service, cross-selling bank products, and maintaining compliance with bank policies and procedures.
BankingFinanceFinancial Services
Responsibilities
Manage individual cash drawer and process customer transactions
Maintain established teller cash drawer limits (top & bottom) and adhere to the work quality standards as outlined in the Teller Balancing Standards
Assist customers with account maintenance, service issues and inquiries to include but not limited to change of address, debit card servicing, stop payment, etc.)
Assist with all bank functions (e.g. night drop, notary, ATM duties)
Cross-sell additional bank products other than those requested by the customer
Achieve stated individual sales goals
Refer clients to other departments
Provide exceptional customer service
Be flexible and adaptable to frequent changing environments, particularly important for Banking Associates who often work outside of their home branches
Be up to date with all technology and remote services
Attendance: Reporting to work on time and on scheduled day at your scheduled location
Face-to-face interaction with co-workers and the ability to work in a team environment
Perform other branch specific tasks as defined by the Banking Center Manager or the Assistant Banking Center Manager
Process loose coin and maintain the coin machine
Facilitates cash shipments/orders
Assist in balancing vault and ATM cash
Order branch supplies as required by branch activities
Assist customers in entering their safe deposit boxes
Log activity and customer interaction in Synapsys
Liaison to special projects
Qualification
Required
Manage individual cash drawer and process customer transactions
Maintain established teller cash drawer limits (top & bottom) and adhere to the work quality standards as outlined in the Teller Balancing Standards
Assist customers with account maintenance, service issues and inquiries to include but not limited to change of address, debit card servicing, stop payment, etc
Assist with all bank functions (e.g. night drop, notary, ATM duties)
Cross-sell additional bank products other than those requested by the customer
Achieve stated individual sales goals
Refer clients to other departments
Provide exceptional customer service
Be flexible and adaptable to frequent changing environments, particularly important for Banking Associates who often work outside of their home branches
Be up to date with all technology and remote services
Attendance: Reporting to work on time and on scheduled day at your scheduled location
Face-to-face interaction with co-workers and the ability to work in a team environment
Perform other branch specific tasks as defined by the Banking Center Manager or the Assistant Banking Center Manager
Process loose coin and maintain the coin machine
Facilitates cash shipments/orders
Assist in balancing vault and ATM cash
Order branch supplies as required by branch activities
Assist customers in entering their safe deposit boxes
Log activity and customer interaction in Synapsys
Liaison to special projects
Computer/Software training
Product specific training (e.g. IRA's)
Quality customer service, including telephone etiquette
Bank security
Regulation CC (Procedures for placing holds on checks)
HR training
Bank Secrecy Act
Privacy Act
Other compliance training as assigned
Possess well refined verbal and written communications skills to effectively and efficiently execute their duties
Proficiency in the above listed 'training' requirements will be expected of each Banking Associate
Each Banking Associate will be required to pass a product proficiency exam annually and adhere to teller balancing standard requirements
Ability to move about the office and continuously operate a computer and other office machinery
Some duties require the ability to move 45lbs
Company
First Bank
With a name like First Bank, of course we believe there’s power in one. You make a better world one person at a time.
Founded in 1907
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-06-27IPO
Leadership Team
Scott Harvard
President and CEO
Recent News
First National Corporation
2025-07-30
First National Corporation
2025-07-22
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