Mercyhealth Wisconsin and Illinois · 6 hours ago
Receptionist - Crystal Lake Registration
Crystal Lake, IL
Full-time
Onsite
New Grad, Entry LevelMercyhealth Wisconsin and Illinois is seeking a Receptionist to act as the central point of communication among patients, partners, and providers. The role involves scheduling, registration, cash handling, and providing overall support services to patients and guests.
Health CareNon Profit
Responsibilities
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate
Retrieves messages from voice mail and forwards to appropriate personnel
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Monitors visitor access and issues passes when required
Receives, sorts, and routes mail, and maintains and routes publications
Orders, receives, and maintains office supplies
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
Performs other clerical duties as needed
Schedules patient appointments
Responsible for EMR Electronic Medical Records registration check-in processes in Epic
Loads, verifies and updates patient demographics
Scans, loads and verifies insurance coverage
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning
Reviews all Alerts in Epic and refers patient to a PFC when necessary
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient
Provides patient with an estimated self-pay obligation when appropriate
Performs cashiering functions online payment posting within Epic
Processes payments and deposits by adhering to the systems Cash Handling Policy
Completes daily closing report and balances their individual cash drawer at the end of each day
Performs petty cash count in and out daily and records appropriately
Assist patients with MyChart signup and activation
Replies to MyChart messages in a timely manner, closing messages when complete
Safeguards patient privacy and confidentiality per MHS policies
Preps Routes daily for upcoming appointments for frontline registration
Reviews daily work queues and corrects identified patient registration errors
Utilizes Epic waitlists based on provider preference
Reviews and updates no-shows and cancellations for the day
Qualification
Required
Acts as the central point of communication among patients, partners and providers
Responsible for providing front line activities to include scheduling, registration, cash handling and overall support services to patients and guests
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel and routes Epic Messages to nursing and provider as appropriate
Retrieves messages from voice mail and forwards to appropriate personnel
Answers questions about organization, physicians, and available services, providing callers with address, directions, and other information as appropriate
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
Monitors visitor access and issues passes when required
Receives, sorts, and routes mail, and maintains and routes publications
Orders, receives, and maintains office supplies
Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
Creates and prints fax cover sheets, memos, correspondence, reports, and other documents when necessary
Schedules patient appointments
Responsible for EMR Electronic Medical Records registration check-in processes in Epic
Loads, verifies and updates patient demographics
Scans, loads and verifies insurance coverage
Collects signed HIPAA and Consent for Treatment documents, updates the interactive face sheet and sends documents to Medical Records for scanning
Reviews all Alerts in Epic and refers patient to a PFC when necessary
Collects co-payments and other self-pay obligations when required and post in Epic when registering patient
Provides patient with an estimated self-pay obligation when appropriate
Performs cashiering functions online payment posting within Epic
Processes payments and deposits by adhering to the systems Cash Handling Policy
Completes daily closing report and balances their individual cash drawer at the end of each day
Performs petty cash count in and out daily and records appropriately
Assist patients with MyChart signup and activation
Replies to MyChart messages in a timely manner, closing messages when complete
Safeguards patient privacy and confidentiality per MHS policies
Preps Routes daily for upcoming appointments for frontline registration
Reviews daily work queues and corrects identified patient registration errors
Utilizes Epic waitlists based on provider preference
Reviews and updates no-shows and cancellations for the day
Medium work exerting 10 to 25 lbs of force or lifting occasionally
Frequently required to sit, handle, finger, feel, reach, talk and hear
Occasionally required to stand, walk, stoop, kneel, crouch and crawl
Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision
Prolonged sitting
Manual dexterity needed to operate telephone and keyboard
Follows policies and procedures; adapts to and manages changes in the environment
Demonstrates accuracy and thoroughness giving attention to details
Looks for ways to improve and promote quality
Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals
Responds promptly to requests for service and assistance
Follows the Mercyhealth Critical Moments of service; Meets commitments
Abides by MH confidentiality and security agreement
Shows respect and sensitivity for cultural differences and effectively communicates information to partners
Thinks system wide regarding processes and functions
Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions
Exhibits objectivity and openness to others views
Demonstrates a high level of participation and engagement in day-to-day work
Gives and welcomes feedback
Generates suggestions for improving work
Embraces teamwork, supports and encourages positive change while giving value to individuals
Conserves organization resources; Understands fiscal responsibility
Works within approved budget
Develops and implements cost saving measures
Contributes to profits and revenue
Preferred
High School diploma or equivalent preferred
Previous Medical Reception Or Reception Experience Preferred
Benefits
Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.
Company
Mercyhealth Wisconsin and Illinois
At Mercyhealth, our doctors, nurses and staff are committed to making lives better for our patients and their families.
Founded in 1889
5001-10000 employees
H1B Sponsorship
Mercyhealth Wisconsin and Illinois has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (5)
2023 (6)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Nathan Schultz
Chief Technology Officer
Shawn David
Chief Technology Officer / Chief Security Officer IMS Technical Director
Company data provided by crunchbase