Optima Medical ยท 5 hours ago
Patient Experience - Coordinator
Scottsdale, AZ
Full-time
Onsite
Entry Level
1+ years expOptima Medical is an Arizona-based medical group dedicated to improving the quality of life through personalized healthcare. They are seeking a Patient Experience Coordinator to handle patient communications, track complaints, and develop experience reports to enhance patient satisfaction.
Health Care
Responsibilities
Conduct daily follow-up communications with new and established patients
Track and monitor patient complaints through final resolution
Develop patient experience reports
Complete Daily phone/text audits
Complete volume reporting to be shared with management
Pull charts in accordance with insurance request
Qualification
Required
At least 1 year experience in a Customer Service role required
At least 1 year of experience in healthcare required
Complete understanding of HIPAA and PHI policies
Excellent written, verbal communication, and customer service skills
Strong multi-tasking skills, excellent ability to pay attention to detail
Must be a team player!
Preferred
Experience with EMR system preferred, EClinical Works is a plus!
Benefits
Benefits (medical/vision/dental/401k/paid holidays)
Substantial growth opportunities
Leadership and mentoring
Fun work environment (lunches, events, holiday parties)
Supportive and positive work environment
Company
Optima Medical
Optima Medical is a healthcare center that provides personalized healthcare.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ken Walsh
Chief Financial Officer
Eric Battis
Chief Operating Officer
Company data provided by crunchbase