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FF Inc · 6 hours ago

Customer Service Associate

Temple Terrace, FL

Full-time

Onsite

New Grad, Entry Level

$49K/yr - $65K/yr

FF Inc is seeking a dedicated and enthusiastic Customer Service Associate to join their growing team. This role involves being the first point of contact for customers, helping them with questions and providing solutions to ensure customer satisfaction. The Associate will be responsible for maintaining accurate records and supporting daily operations while contributing to team performance goals.

Management Consulting

Responsibilities

Provide exceptional customer service by greeting customers, answering questions, and addressing needs in a friendly, professional manner

Assist with product or service information, explaining features, pricing, and policies clearly

Troubleshoot and resolve customer concerns, escalating issues when necessary to supervisors or specialized departments

Process payments, orders, account updates, or returns (if applicable)

Maintain accurate records of customer interactions within the CRM or ticketing system

Support daily operations, including inventory checks, opening/closing procedures, or administrative tasks

Maintain a clean, organized, and welcoming environment for customers

Follow company guidelines, policies, and scripts to ensure consistency and compliance

Contribute to team performance goals by meeting service quality standards, handling a high volume of interactions, and helping optimize customer satisfaction