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RoundPoint Mortgage Servicing LLC · 4 hours ago

Bankruptcy Quality Assurance Specialist

Coppell, TX

Full-time

Onsite

Entry Level

2+ years exp

RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, and they are seeking a Bankruptcy Quality Assurance Specialist. This role is responsible for managing quality assurance timelines and workflow processes on loans in Bankruptcy, ensuring compliance with relevant laws and guidelines.

FinanceFinancial ServicesMarketplaceMortgage

Responsibilities

Responsible for servicing mortgage accounts to ensure that bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes the following:

Manage various inquiries/reviews related to the execution of bankruptcy documents

Monitors attorney performance regarding response time to issues and/or revision of legal documents

Reviews various checklists completed for the bankruptcy process

Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the bankruptcy action

Diligently follows up on all outstanding requests and telephone calls from internal and external partners

Manage reports geared to drive workflow

Manage exception reporting used as key controls for minimizing risk

Notify management of all potential high-risk matters that pose a risk to the company or investor

Follow departmental and business policies with strict adherence

Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners

Incumbent must meet RoundPoint’s commitment to compliance

Perform related duties as assigned by manager

Qualification

Mortgage Servicing ExperienceBankruptcy ExperienceQuality Assurance ExperienceLPS Desktop SolutionDirector 7 (MSP)Customer ServiceAttention to DetailOral CommunicationWork IndependentlyWork Under Pressure

Required

High School diploma or Equivalent

Knowledge of basic computer software programs to include Windows, Microsoft Word and Excel, Internet and Microsoft Outlook

Requires extreme attention to detail and ability to adhere to strict guidelines and procedures

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Excellent oral communication skills, including ability to effectively coach, motivate, and lead staff