Detroit Athletic Club ยท 4 hours ago
Member Services Accounting Specialist
Detroit Metro
Full-time
Onsite
Mid Level
3+ years expDetroit Athletic Club is seeking a Member Services Accounting Specialist who provides exceptional service to members by managing accounting-related inquiries and transactions. The role involves addressing member inquiries, making updates to member accounts, and ensuring accurate communication with the accounting department while assisting with various accounting tasks.
HotelTravel Accommodations
Hiring Manager
Alec R.
Responsibilities
Provide excellent customer service at multiple points of contact, including phone, CRM, email, instant messaging, and in-person interactions
Manage the Accounting email inbox and CRM, ensuring timely and accurate responses to member and interdepartmental inquiries
Assign specialized inquiry emails as tickets to the appropriate team members based on their area of responsibility
Handle voicemails from members and staff, ensuring prompt and professional follow-up
Maintain high standards for responding to member correspondence within the department's service guarantees
Prepare weekly reports to ensure all member inquiries are addressed within 48 hours
Process accounting transactions and adjustments based on member emails, tickets, phone calls, and other correspondence
Assist with preparing and distributing special mailings to members
Support the monthly process of monthly member statements and mailing of member monthly statements
Contribute to additional accounting tasks based on skill set and departmental needs to support team growth and efficiency
Qualification
Required
Previous experience in an office environment with strong organizational and time management skills
Positive and collaborative team player with a willingness to work together to achieve goals
Excellent member service skills, focused on delivering exceptional hospitality and taking care of our members
Detail-oriented self-starter with a strong eagerness to learn and grow
Strong problem-solving, documentation, and research skills, with the ability to resolve issues effectively
Basic accounting knowledge, including understanding accounts payable, accounts receivable, and general ledger systems
Proficient in performing mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
Ability to effectively communicate both verbally and in writing in a hospitable and professional manner
Capable of interacting with employees, members, and all contacts in a respectful and professional manner
Ability to work independently and as part of a team in a high-volume, fast-paced environment, with emphasis on accuracy and meeting deadlines
Exhibits poise, composure, and confidence in stressful or high-pressure situations
Demonstrates a strong commitment to punctuality, dependability, and reliability
Proficient in Microsoft Office software (Excel, Word)
Minimum of 3 years experience in accounts receivable or a related field, with a solid understanding of accounting practices
Minimum of 2 years experience in a high contact customer service field
High school diploma required
Preferred
Experience with Hubspot or other CRM tool preferred
College coursework or an associate degree in accounting or finance would be beneficial but not a requirement
Experience with computerized accounting software applications; familiarity with Northstar Club Management Software or similar software is a plus
Company
Detroit Athletic Club
The DAC is a premier athletic facility that offers hotel accommodations.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Charles Johnson
Executive Manager/CEO
Aaron Lackey
Chief Financial Officer
Company data provided by crunchbase