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NXC Imaging · 6 hours ago

Client Service Coordinator

Minneapolis, MN

Full-time

Onsite

Entry Level

$25.75/hr - $25.75/hr

1+ years exp

NXC Imaging is a company that has been delivering exceptional digital imaging technology solutions for 60 years. The Client Service Coordinator's role involves responding to customer service issues, managing parts ordering, and supporting field engineers with scheduling repairs and calibrations.

Medical Device

Responsibilities

Own every service request from initial contact through successful completion and customer follow-up

Answer incoming customer calls and e-mails promptly, accurately diagnose the issue, and provide clear next steps

Dispatch the appropriate Field Service Engineer based on skillset, territory, urgency, and current availability

Create accurate quotations for time-and-material (T&M) customers

Open, update, monitor, and close work orders in the ERP system

Daily maintenance of engineer schedules and availability calendar

Source, create purchase orders, and expedite parts from vendors as needed

Schedule on-site follow-ups, calibrations, and preventive maintenance visits

Audit invoices and purchase orders for accuracy and resolve discrepancies

Complete “parts-only” orders efficiently and accurately

Escalate urgent or complex issues to Service Management when necessary

Provide backup support to other Client Service Coordinators during absences or peak periods

Deliver administrative support to Field Engineers and Service Management

Continuously find ways to improve customer satisfaction and internal processes

Perform other duties as assigned

Qualification

Customer service experienceERP systemsCommunication skillsProblem-solving skillsAttention to detailTechnical aptitudeTime-Material billingVendor management

Required

High school diploma or equivalent

1-2 years of customer service experience in a high-volume environment (call center, dispatch, service coordination, or similar strongly preferred)

Proven ability to manage multiple priorities in a fast-paced, deadline-driven setting

Excellent verbal and written communication skills — clear, professional, and empathetic

Strong active listening skills and the ability to de-escalate frustrated customers

Intermediate to advanced computer skills, including ERP systems (e.g., SAP, Oracle, NetSuite, etc.), MS Office and CRM software

Exceptional attention to detail and data accuracy

Demonstrated problem-solving skills, especially in non-routine situations

Ability to work independently with minimal supervision while remaining a collaborative team player

Flexibility to occasionally adjust schedule during critical service situations

Preferred

Technical aptitude or previous experience supporting field service, industrial equipment, medical devices, or similar technical products

Experience creating quotations and working with time-and-material billing

Familiarity with purchase order processes and vendor management

Benefits

EXCELLENT medical insurance (extremely low premiums) with company HRA contributions towards deductible, company-paid dental insurance, vision insurance

Company-paid life & AD&D insurance, company-paid short & long-term disability insurance with option for LTD employee buy-up

Paid Time Off (PTO), accrual of 10 sick days per year, paid leave, depending on state in which you work / reside

401(k) & Roth Plan with company match of up to 4%

Ancillary benefits: Accident, Critical Illness, Legal & ID Shield, Health and dependent care FSA