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HUB International · 4 hours ago

Senior Human Resources Coordinator

Wilmington, MA

Full-time

Onsite

Mid, Senior Level

$65K/yr - $70K/yr

2+ years exp

HUB International is a global insurance and employee benefits broker dedicated to protecting businesses and individuals. The Senior HR Coordinator plays a vital role in the HR Support Services team, delivering high-quality support throughout the employee lifecycle, including onboarding, data management, and employee support.

Financial ServicesInsuranceInsurTechRisk Management

Responsibilities

Process both complex and basic employee lifecycle transactions including new hires, job changes, terminations, leaves of absence, and employee status updates

Coordinate pre-boarding and onboarding logistics, such as background checks, new hire documentation, and systems access – including M&A

Support offboarding processes including exit interviews, logistics and system terminations

Enter and maintain accurate employee data in the HRIS (e.g., Workday, SAP SuccessFactors) system

Perform regular audits of employee records to ensure data accuracy and compliance

Generate reports or queries to support HR operations and compliance efforts

Prepare HR dashboard and metrics for leadership report out

Respond to employee and manager inquiries via phone, email, or case management system (e.g., ServiceNow) related to HR policies, procedures, and systems

Act as escalation for complex cases within HR Support Services, when needed

Maintain confidentiality and handle sensitive information with discretion

Serve as backup for team leader during absences, ensuring continuity of operations and team support

Interface directly with HR Business Partners and HR Leaders, providing timely and accurate information on processes, services, and policies, including service delivery

Support conflict resolution and disciplinary processes, including documentation and performance improvement plan support

Contribute to HR initiatives such as performance management, C&B programs, and employee engagement

Assist in maintaining and updating HR SOPs, templates, and knowledge base articles

Recommend improvements to enhance efficiency and employee experience

Participate in HR projects and initiatives as assigned

Onboard, train, and mentor (level 1 or junior) coordinators, providing regular feedback and professional development guidance

Qualification

HRIS proficiencyEmployee lifecycle managementData managementCustomer service mindsetBilingual in EnglishFrenchOrganizational skillsCommunication skillsAttention to detailDecision makingConfidentiality