Upward Health · 2 hours ago
Patient Access Representative
United States
Full-time
Remote
New Grad, Entry LevelUpward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. The Patient Access Representative is responsible for managing a high volume of inbound and outbound calls, addressing patient inquiries, and ensuring patient satisfaction through appointment scheduling and follow-up calls.
Health CareMedicalService Industry
Responsibilities
Managing a large volume of inbound and outbound calls in a timely manner
Addressing patient inquiries, needs, and concerns while ensuring patient satisfaction
Appointment scheduling
Call triaging
Outbound follow-up calls to patients for rescheduling and reminders
Qualification
Required
High school diploma or GED required
Prior experience in a customer support/call center role
Familiarity with CRM and EMR systems
Strong phone and verbal communication skills, including active listening
Attention to detail to ensure accurate documentation and scheduling
Technologically savvy, with the ability to adapt to various digital systems
Ability to work independently in a virtual environment and as part of a team
Cultural competency, able to work with diverse groups of community members
Preferred
Prior experience with health insurance and medical terminology preferred
Multilingual capabilities preferred, but not required
Company
Upward Health
Upward Health is a home-based medical group specializing in primary medical and behavioral care for individuals with complex needs.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$28.75MKey Investors
Trinity CapitalHeritage GroupNoro-Moseley Partners
2025-01-16Series C
2025-01-16Debt Financing· $20M
2022-09-13Series B
Leadership Team
Benjamin Hamawy
Chief Financial Officer
Recent News
Business Wire
2025-08-13
2025-01-16
2025-01-16
Company data provided by crunchbase