Haffner's · 5 hours ago
Director of Car Wash Operations
Lawrence, MA
Full-time
Onsite
Director/Executive
$130K/yr - $160K/yr
10+ years expHaffner's is a prominent wholesale fuel distributor in New England, managing a variety of locations including gas stations and car washes. The Director of Car Wash Operations will lead all aspects of the car wash business, focusing on operational excellence and employee development while ensuring customer satisfaction and adherence to company standards.
Customer ServiceEnergyRetail
Responsibilities
Partner with leadership to define long-term growth strategy for car wash operations
With leadership, grow >$10M car wash business across New Hampshire, Massachusetts and Maine
With the Car Wash District Manager (reports to this role) provide leadership to a high-quality car wash team) through hiring, training, and retention
Drive innovation for the customer experience
Collaborate with site managers to ensure all car wash personnel have the requisite training, skills, and resources necessary to excel
Create a culture of accountability across the organization through an unwavering commitment to enforcing company standards, policies, and procedures
Partner with HR and leadership to implement talent development programs and succession planning for site managers
Drive performance through monitoring key performance indicators and taking corrective action when needed
Own full P&L responsibility for each location
Lead the car wash safety program including compliance with all OSHA requirements, internal policies, and industry best practices
Develop and monitor equipment maintenance programs for each location, provide the management tools for proper execution, and follow-up to ensure completion
Evaluate current sites for needed upgrades and remodels
Source replacement parts and new equipment
Primary contact with car wash supply, software, and equipment vendors
Qualification
Required
Strong leadership, decision-making, and problem-solving skills
10+ years of management experience, creating high performing teams
Preferred 5 years of CAR WASH INDUSTRY, 10+ years ideally
Preferred experience managing multi-site car wash operations, ideally for industry-leading brands
Success launching new car wash or retail locations
Proven ability to lead through change and inspire teams during periods of growth and transformation
Prior P&L responsibility with clear understanding of financial drivers and metrics
Very high attention to detail aimed at a strong focus on operational excellence
High personal standards in accordance with company standards
Proficient in Microsoft Office
Basic mechanical skills
Ability to travel to sites regularly
Company
Haffner's
Haffner’s leads the way with oil and propane delivery, 24/7 equipment maintenance, gas stations, c-stores, and car washes. It Kicks!
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Russell Freeman
Chief Heating Operations Officer
Zoila Tangui
HR Business Partner
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