Heartland Whole Health Institute ยท 3 hours ago
Manager, Virtual Care Programs
Bentonville, AR
Full-time
Onsite
Mid, Senior Level
5+ years expHeartland Whole Health Institute is a non-profit dedicated to transforming health care by addressing well-being through innovative systems. The Manager, Virtual Care Programs will lead the implementation and optimization of virtual care programs, ensuring effective integration and compliance across various teams.
Health Care
Responsibilities
Lead the design, scheduling, and rollout of virtual care pilots and full-scale implementations in partnership with health systems and serve as the day-to-day lead, overseeing execution from early-stage implementation through optimization and scale
Develop comprehensive project plans, charters, and schedules in collaboration with functional team leads and internal technology partners to translate strategic direction from the Director, Clinical Informatics and Digital Strategy into actionable plans, priorities, and workflows
Coordinate across teams, departments, internal technology partners, and stakeholders to ensure timely and on-budget delivery of project outcomes and act as a primary point of coordination across clinical, operational, technical, and vendor teams involved in virtual care delivery
Oversee the performance, compliance, and user functionality of virtual care platforms and tools to ensure reliable program operations and alignment with program requirements
Collaborate with IT and vendor teams to troubleshoot, optimize, and maintain virtual care systems and workflows including system configuration, workflow alignment, and issue resolution
Monitor milestones, deliverables, timelines, and resources, making necessary adjustments to ensure alignment with organizational goals and support readiness activities such as platform testing, go-live coordination, and post-implementation stabilization
Create and manage project budgets, commitments, and timelines in partnership with leadership, finance, and technology teams
Track and monitor project expenses, ensuring adherence to approved budgets and timely identification of risks or variances
Collaborate with technical and business stakeholders to develop deliverables tailored to relevant audiences
Serve as a bridge between the working team, leadership, and external stakeholders, facilitating clear and consistent communication and communicating progress, risks, and decisions clearly to leadership and partners
Periodically serve as a health care and IT liaison with hospitals, practices, and corporate partners to support adoption and ongoing engagement and facilitate feedback loops and continuous improvement
Generate and distribute reports utilizing various tools to track project status, progress, and key implementation milestones to support leadership visibility into program status, risks, and outcomes
Evaluate performance metrics throughout the project lifecycle, assessing success, risks, and identifying areas for improvement
Develop training, support resources, and adoption strategies to enable smooth integration of virtual care platforms into care delivery environments for providers, staff, and operational teams
Gather feedback from providers, patients, and administrators, and synthesize insights from users and partners to refine workflows, address operational issues, and drive innovation
Evaluate performance metrics throughout the project lifecycle, assessing success and identifying areas for improvement in future projects
Perform other duties and responsibilities as assigned to support evolving organizational needs
Qualification
Required
Bachelor's degree in healthcare administration, business, information systems, public health, nursing, or a related field required
5-7+ years of experience working in health care, health care administration, clinical operations, or health-adjacent environments (e.g., health systems, provider organizations, virtual care, population health)
Demonstrated ability to lead execution across cross-functional teams and external partners in complex, multi-stakeholder environments
Strong understanding of health care operations, clinical workflows, and the role of technology in care delivery
Strong analytical and problem-solving skills with attention to detail and risk awareness, including the ability to navigate technical and operational constraints
Excellent communication and interpersonal skills, with the ability to bridge technical, clinical, and operational stakeholder groups
Proven ability to manage competing priorities in high-pressure environments, orchestrate multiple activities, and coordinate diverse groups for optimal efficiency
High level of professional integrity and the ability to handle sensitive issues and situations with utmost discretion
Natural problem solver with a creative, inquisitive, and open-minded approach, able to apply bold and innovative thinking to complex challenges
Ability to work both independently and collaboratively within a multidisciplinary team
Ability to thrive in a fast-paced and innovative environment where change is constant
Preferred
Master's degree (e.g., MBA, MHA, MPH) preferred
Experience supporting or leading virtual care programs, digital health initiatives, care management, or technology-enabled clinical workflows
Registered Nurse (RN) licensure preferred
Experience working with Electronic Health Records (EHRs), virtual care platforms, or health IT systems preferred
Company
Heartland Whole Health Institute
Heartland Whole Health Institute's purpose is to lower costs, improve quality, and broaden access to health care in the Heartland by catalyzing new delivery models, using whole health principles, that can be replicated to disrupt the national health care system.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase