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Prosum · 6 hours ago

Technology Services Administrator (Desktop)

Dallas, TX

Full-time

Onsite

Mid Level

$80K/yr - $95K/yr

3+ years exp

Prosum is seeking a Technology Services Administrator (TSA) based in the Dallas office. The TSA is responsible for IT systems support and the administration, monitoring, and maintenance of the data and telephone infrastructure for the assigned office, focusing on end-user support and troubleshooting technology issues.

Business Information SystemsConsultingInformation Technology

Diversity & Inclusion

Hiring Manager

Heath Hamaguchi

Responsibilities

Provide excellent customer service and timely resolution to end-user technology issues

Effectively communicate with end-users, peers, vendors, and management

Follow best practices for hardware deployments and upgrades

Create service tickets to track technology issues

Take ownership of tickets escalated from the help desk

Provide meeting support – video conferences, webinars, and presentations

Maintain office AD security and distribution groups

Adhere to Information Security policies and procedures

Assist with IT projects and initiatives

Qualification

Windows 11Office 365Active DirectoryDocument Management SystemsZoomMicrosoft TeamsInterpersonal skillsWritten communicationVerbal communication

Required

Candidates must have provided technology support for a law firm within the past five years

Experience in the professional services industry is required, with preference for candidates who have worked in the legal domain (e.g., law firms)

Experience with Windows 11, Office 365, Document Management Systems (NetDocuments), Active Directory, computer hardware maintenance and repair, printer and copier configuration and troubleshooting, MDM and iPhone/Android phone services, Zoom, Microsoft Teams

Basic understanding of Internet protocols, data connectivity methods, and remote access technologies

Telephone and voicemail system training, as well as wireless networking and video conferencing system knowledge, a plus

Exceptional interpersonal skills with the ability to work effectively with end-users, IT peers, vendors, and managers

Ability to work as part of an IT team providing 24x7 support as needed

Excellent written and verbal communication skills

Required: Windows 11, Office 365, Adobe Acrobat, Active Directory

Preferred

Minimum of 3 years in a Microsoft environment

Experience in medium to large environments preferred

Bachelor's Degree

Preferred: VPN, Intapp, and NetDocuments

Company

Prosum

Prosum is an award-winning Staffing Solutions provider specializing in Contract, Contract-to-Hire, and Permanent placements in the Information Technology industry.

Founded in 1996

El Segundo, California, USA

201-500 employees