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City Wide Facility Solutions · 3 hours ago

Major Account Manager

Columbus, OH

Full-time

Onsite

Mid Level

$70K/yr - $100K/yr

3+ years exp

City Wide Facility Solutions is a fast-growing company in the building maintenance industry, looking for a Major Account Manager to enhance client engagement and retention. This role involves overseeing client satisfaction, managing contractor performance, and ensuring service quality while fostering a collaborative work environment.

Extermination ServiceFacilities Support ServicesHousekeeping Service

Responsibilities

Oversee client retention and service expansion by negotiating agreements, addressing concerns, ensuring satisfaction through follow-ups and quality control

Manage contractor performance, compliance, and agreements; enforce service standards and replace contractors as needed

Supervise Night Managers, coordinate staffing, and ensure execution of service strategies and client needs

Manage inspections, supply procurement, and CRM data entry; maintain accurate documentation (e.g., Exhibit A's, SDS sheets)

Conduct inspections, review client feedback, and implement corrective actions with teams to ensure consistent service quality

Assist with invoice collection, contractor payments, and maintain up-to-date client documentation and schedules

Qualification

Client retentionService expansionCRM systemsCommunication skillsProblem solvingTechnologically savvyDetail-orientedOrganizational skillsRelationship building