ConnectWise · 3 hours ago
Technical Business Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expConnectWise is an industry and Global leading software company dedicated to the success of technology solution providers. The Technical Business Analyst will gather requirements, validate processes, and assist with demos and training, while also producing documentation of processes and system flow diagrams.
B2BCloud Data ServicesConsultingInformation TechnologyLegalSaaSSoftware
Responsibilities
Provides support to cross functional team(s), with a high attention to detail
Researches, analyzes, and documents findings
Document and distribute new or revised processes and procedures that result from project efforts
Analyze business problems and recommends solutions
Write user stories with detailed acceptance criteria
Create and implement solution design that will meet the needs of the business
Create and implement project plans when applicable
Test the design, manage QA and UAT, verify solutions
Write up and keep detailed records of initiatives
Perform System demo, participate in user acceptance testing, and conduct user training
Facilitate user acceptance and sign off
Performs a variety of tasks
A certain degree of creativity and latitude is required
Review, analyze, and evaluate market data and trends
Work with stakeholders and requestors to document requirements, define project scope and objectives, and do the analysis to provide recommendations to stakeholders and management on the next steps
Qualification
Required
Ability to work independently on projects and processes with general supervision
Ability to situationally adapt and understand new technology/processes
Must have excellent and effective oral and written English communication skills to speak with both technical and non-technical audiences
Must be detail oriented, strong analytical, people and documentation skills
Well-versed in both Agile and waterfall methodologies, as well as SCRUM
Must understand how to communicate difficult/sensitive information tactfully
Ability to work on multiple priorities and/or projects simultaneously
Problem-solving abilities and the ability to meet reasonable deadlines
Strong team player with the ability to build positive and collaborative relationships within the organization
Familiar with relational database concepts, and client-server concepts
Financial Analysis and Familiarity with Financial terms
Willingness to call or speak with customers directly
Familiarity with SharePoint, Smartsheet, and Jira
Bachelor's degree in related field or equivalent business experience
2+ years of related experience
2+ years of experience working with the Salesforce Platform
Experience with Agile/Scrum methodologies
Salesforce Business Analyst Certification
Preferred
Experience in Finance or Marketing
Company
ConnectWise
ConnectWise is a software company that transforms how technology solution providers build, manage, and grow their businesses.
1001-5000 employees
H1B Sponsorship
ConnectWise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.58M2019-07-01Seed· $0.58M
2019-02-25Acquired
Leadership Team
Manny Rivelo
Chief Executive Officer
Greg Buerk
Chief Technology Officer/Creator
Recent News
Beachhead Solutions
2025-12-04
Morningstar.com
2025-11-27
Company data provided by crunchbase