Technical Support Specialist jobs in United States
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JAC Products ยท 10 hours ago

Technical Support Specialist

positionPontiac, MI
timeFull-time
remoteHybrid
seniorityMid Level
date3+ years exp

JAC Products is a pioneer in the Tier I automotive space with over 55 years of experience. The Technical Support Specialist will resolve technical issues related to hardware, software, and networking while providing hands-on support and managing help desk requests.

AutomotiveIndustrialManufacturing
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H1B Sponsor Likelynote

Responsibilities

Diagnose and resolve issues with computers, software, and network systems
Log, track, and document incidents and resolutions in the JAC Products Help Desk
Perform system maintenance and patching
Provide on-site or remote technical support to users as needed
Triage server, network, and computer related incidents

Qualification

Technical troubleshootingNetwork administrationHelp desk supportComputer systems maintenanceCustomer focused

Required

Associate Degree in Computer Science or similar experience
Minimum 3 years working with computers, networks, and applications
Understanding of enterprise data center concepts (Windows, networking, server administration)
Strong technical troubleshooting and problem solving skills
Ability to work independently and manage multiple priorities at once
Proactive, customer focused approach

Preferred

Two years help desk or customer service experience

Company

JAC Products

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Jac Products manufacture and supply automotive exterior functional components, industrial and structural extrusions and assemblies.
dateFounded in 1967
location
Pontiac, Michigan, USA
people-size1001-5000 employees
web-link
https://www.jacproducts.com

H1B Sponsorship

JAC Products has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (8)
2023 (7)
2022 (15)
2021 (2)
2020 (7)

Funding

Current Stage
Late Stage
Total Funding
unknown
2016-10-28Secondary Market
2016-10-28Acquired

Leadership Team

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Mike Moriarty
Chief Financial Officer
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Don Bernhardt
COO
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Company data provided by crunchbase