1st Security Bank of Washington · 2 hours ago
Customer Service Representative - Mobile
Olympia, WA
Full-time
Onsite
Entry Level
1+ years exp1st Security Bank of Washington is a progressive workplace that values relationships, teamwork, and community. The Customer Service Representative is responsible for providing exceptional client service, managing cash operations, and achieving referral goals to enhance customer experiences.
Finance
Responsibilities
Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
Must understand and adhere to the Bank’s Customer Service Protocols when greeting, meeting and interacting with customers
Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
Takes ownership of the customer experience by being present and willing to help
Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Processes monetary transactions and balances cashbox daily
Receives and processes name and address changes and other account maintenance, as necessary
Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
Must know the features and benefits of 1st Security’s products and services
Must be able to multi-task and prioritize
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Adheres to 1st Security Bank policies and procedures
Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
Travels to assigned 1st Security Bank locations as business needs require
Performs other duties as assigned
Qualification
Required
High school diploma or equivalent and at least one year experience within a financial institution
Requires a basic knowledge of all applicable regulations that pertain to this position
Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs
Must be bondable
Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position
Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers
Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers
Takes ownership of the customer experience by being present and willing to help
Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers
Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management
Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit
Processes monetary transactions and balances cashbox daily
Receives and processes name and address changes and other account maintenance, as necessary
Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible
Must know the features and benefits of 1st Security's products and services
Must be able to multi-task and prioritize
Participates in branch operational and audit activities as assigned
Follows appropriate steps to ensure branch security
Adheres to 1st Security Bank policies and procedures
Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity
Travels to assigned 1st Security Bank locations as business needs require
Performs other duties as assigned
To perform this job successfully, an individual should be proficient in Microsoft Office Products and other Database software
Benefits
Full medical, dental, and vision coverage for individual or family plan.
Life insurance.
Long-term disability insurance.
401K matching program.
Paid sick and vacation time.
Company
1st Security Bank of Washington
Headquartered in Mountlake Terrace, Washington, 1st Security Bank has been serving customers in King, Kitsap, Pierce, Lewis, Thurston, Grays Harbor, Snohomish, Clallam and Jefferson counties since 1936.
201-500 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-10IPO
Leadership Team
Drew Ness
COO
May Sowell
SVP Compliance Officer
Recent News
2025-12-24
FS Bancorp, Inc.
2025-10-28
Company data provided by crunchbase