Rotork · 4 hours ago
Inside Sales and Contracts Specialist
Houston, TX
Full-time
Onsite
Mid Level
3+ years expRotork is a market-leading global flow control and instrumentation company, helping customers manage the flow of liquids, gases, and powders across various industries. The Inside Sales and Contracts Specialist is responsible for delivering exceptional customer experiences, producing accurate quotes, and managing customer relationships while collaborating with the sales team to ensure customer satisfaction.
Mechanical Or Industrial Engineering
Hiring Manager
Zachary Shipley
Responsibilities
Provide exceptional levels of customer service and ensure high levels of customer satisfaction at all times
Accurately produce sales quotations, supporting documents, technical proposals, and any other required customer information to meet customer service KPIs
Manage and maintain key customer relationships, including internal and external stakeholders taking accountability for the customer relationship where applicable
Support and follow standard and efficient processes that deliver the quality of customer service required at speed
Use approved Rotork price lists to provide customers with accurate quotations and lead times
Progress and follow-up outstanding orders and quotations within agreed timescales and report accordingly
Ensure the integrity of any data input and maintains records as required
Maximize opportunities for new business with existing customers (through opportunities for value selling)
Respond professionally and accurately to all other customer queries within agreed timescales
Use existing procedures to solve routine or standard problems
Manage customer orders within the company's Material Requirements Planning (MRP) system, including processing changes and addressing any customer enquiries
Liaise and negotiate with both customers, internal departments and Factory regarding order fulfilment or special requirements
Work with the Quality department to resolve and investigate customer quality complaints, ensuring customer expectations are managed through to resolution
Qualification
Required
Strong Customer Service experience with 3 years' experience working with instrumentation in a relevant role and/or industry
Experience in using ERP and CRM Systems
Degree or Engineering/Technical Qualification (or equivalent)
Proficiency in data analysis and leveraging analytics for sales strategy development
Proficient in Microsoft Office. Able to quickly learn & utilize business software and internal programs
Strong interpersonal and people management skills
Good communication skills, customer focused, strong multitasker and good at executing tasks
Proactive approach to challenges in order to find solutions to customer issue
Motivated self-starter able to work independently and with a team
Must be thorough, accurate, and organized, with a strong attention to detail
Company
Rotork
Rotork is a FTSE-250 global leader in mission-critical flow control and instrumentation solutions, trusted by the world’s most essential industries - including oil & gas, water & wastewater, power generation, chemical processing, and industrial manufacturing.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase