NBT Bank ยท 2 hours ago
Relationship Banking Associate
Middleburgh, NY
Full-time
Onsite
Entry Level
$17.50/hr - $22.43/hr
1+ years expNBT Bank is a financial institution dedicated to empowering people through meaningful work and community involvement. The Relationship Banking Associate will provide high-quality customer service, process transactions, open deposit accounts, and cross-sell products to meet customer needs.
BankingFinancial Services
No H1B
Responsibilities
Processes daily transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures
Provides a consultative customer service approach to ensure a clear understanding of the customer needs versus wants to be able to deliver viable solutions for the customer
Participates in community events that support efforts with the Community Reinvestment Act CRA
Performs other duties as assigned which may include providing guidance and conducting training for other employees
Qualification
Required
High School Diploma or Equivalent
Minimum one year experience in related banking positions preferred
Previous customer service, sales and consumer lending experience preferred
Proficient reading, writing, communication and mathematical skills
Basic knowledge of Decision Pro, Loan-to-Value and Debt-to-Income calculations, and reading credit reports
Ability to identify and analyze situations and/or information using certain criteria and being able to resolve issues and problems
Ability to approach, identify, and have in-depth conversations with customers and identify needs and opportunities
Organizational, interpersonal and customer relations skills which also includes problem solving and decision making skills
Ability to function in a fast paced, ever-changing environment Ability to work well with people as a team
Proficient computer skills
Gain a full knowledge of consumer lending in preparation for NMLS Certification under the terms of the S. A. F. E. Act of 2008 and become familiar with requirements for approval
Preferred
Minimum one year experience in related banking positions
Previous customer service, sales and consumer lending experience
Ability to obtain NMLS Certification
Benefits
Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Financial and Banking Services: Various benefits and financial planning assistance.
Company
NBT Bank
NBT Bank, N.A. is a financial institution
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Kingsley
EVP & CFO
Amy Hurta
SVP, Director of Operations and Chief Diversity & Inclusion Officer
Recent News
Rochester Business Journal
2025-12-27
2025-12-20
Rochester Business Journal
2025-11-29
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