BD · 4 hours ago
Field Service Engineer
Ohio, United States
Full-time
Hybrid
Mid Level
3+ years expBD is one of the largest global medical technology companies in the world. The Field Service Engineer is responsible for providing remote and on-site technical support for BD Pyxis automated dispensing systems within healthcare facilities, ensuring efficient service and maintenance.
Health CareMedical DeviceTechnical Support
Responsibilities
They will provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the territory and in accordance with our customer support agreements, best-in-class of DHA/DoD facilities
Respond to, evaluate, and prioritize work orders; diagnose, service, and resolve issues regarding proprietary hardware and software system components, retain ownership of the work order, raise issues to the team lead and manager; log, track, and detail all work order activity, and be capable of fully supporting all products within the region
Implement a preventive maintenance program, provide limited cross-functional support for our Sales and Implementation teams, and other support activities as applicable to the role
Demonstrate a moderate use of proficiency and an appropriate ability to solve hardware and software problems
Provide efficient field services to all BD customers in a timely manner, including but not limited to installations, in-servicing, repair, preventive maintenance, calibration, and sales support
Maintain proper and accurate small parts inventory for the purpose of service and follow approved policies and procedures for inventory controls
Continue training and self-development to learn the products and applications of the company for success in the role, advance skillsets, and attend management approved seminars and training sessions to advance to the next level in 2-3 years
Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting
Qualification
Required
High School Diploma
3 years of related combination Hardware/Software/IT experience supporting both proprietary and standard applications
24x7 on-call experience in a customer-facing/field service environment, required
Computer electronics, Windows OS, network experience, required
Must be able to work within defined processes and methodologies with minimal degree of supervision
Must possess and maintain a valid driver's license and meet BD's auto safety standards
Weight lifting requirement: minimum 70 pounds
Preferred
Prior experience working as a hospital pharmacy technician or in a hospital Bio-Med environment, a plus
Associate degree
Prior military Bio-Med experience, a plus
Prior Automated Teller Machine (ATM) experience, a plus
Benefits
Car provided.
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
2025-12-16
Company data provided by crunchbase