Unity Bank Plc · 7 hours ago
Retail Operations Associate II
Clinton, NJ
Full-time
Onsite
Mid Level
$58K/yr - $73K/yr
3+ years expUnity Bank is seeking a Retail Operations Associate II to oversee and execute a range of operational functions related to deposit accounts and retail banking products. The role involves leading process improvements, ensuring regulatory compliance, and maintaining exceptional customer service standards.
BankingFinanceFinancial Services
Responsibilities
Lead the processing and maintenance of escrow accounts, including setup, sub-account creation, transfers, closures, and monthly operating statements
Take ownership of monthly general ledger reconciliations and ensure timely resolution of discrepancies
Coordinate and lead the annual escheatment process, including customer outreach and remittance of funds to the state
Calculate and validate interest and interest corrections, ensuring accuracy and compliance
Process entries for approved charge-off requests and provide recommendations for process improvements
Review and correct savings bond addenda, identifying trends and proposing enhancements
Manage levy disbursements and compile/disseminate research in accordance with instructions and regulatory guidelines
Oversee deposit account and safe deposit box maintenance, ensuring operational efficiency and accuracy
Lead IRA transaction processing including new account setup, rollovers, disbursements, closures, and maintenance
Monitor and resolve exceptions related to ACH, check processing, and returned items, recommending process changes where applicable
Serve as a subject matter expert and resource for branch staff, providing guidance and resolving operational inquiries
Oversee the Check Casher and Branch Cash relationships, Armored Carrier Services, as well as support Fed Cash Service programs
Ensure check casher relationships are profitable while mitigating risk associated with this line of business
Participate in daily reconciliations and reporting for deposit-related activities, identifying opportunities for automation and efficiency
Ensure compliance with internal policies, procedures, and regulatory requirements (e.g., BSA/AML, Reg CC, Reg E)
Actively participate in the implementation of new deposit products, services, and system enhancements
Contribute to audits, exams, and internal reviews by leading documentation efforts and responding to inquiries
Maintain accurate records and documentation for all operational activities, recommending improvements to recordkeeping practices
Identify and lead process improvement initiatives to enhance operational efficiency and customer experience
Qualification
Required
Responsible for overseeing and executing a wide range of complex operational functions related to deposit accounts, escrow services, IRAs, and other retail banking products
Expected to take initiative, lead process improvements, and actively participate in cross-functional projects and strategic initiatives
Recommend and implement operational enhancements, ensure regulatory compliance, and support the bank's commitment to delivering exceptional customer service
Lead the processing and maintenance of escrow accounts, including setup, sub-account creation, transfers, closures, and monthly operating statements
Take ownership of monthly general ledger reconciliations and ensure timely resolution of discrepancies
Coordinate and lead the annual escheatment process, including customer outreach and remittance of funds to the state
Calculate and validate interest and interest corrections, ensuring accuracy and compliance
Process entries for approved charge-off requests and provide recommendations for process improvements
Review and correct savings bond addenda, identifying trends and proposing enhancements
Manage levy disbursements and compile/disseminate research in accordance with instructions and regulatory guidelines
Oversee deposit account and safe deposit box maintenance, ensuring operational efficiency and accuracy
Lead IRA transaction processing including new account setup, rollovers, disbursements, closures, and maintenance
Monitor and resolve exceptions related to ACH, check processing, and returned items, recommending process changes where applicable
Serve as a subject matter expert and resource for branch staff, providing guidance and resolving operational inquiries
Oversee the Check Casher and Branch Cash relationships, Armored Carrier Services, as well as support Fed Cash Service programs
Ensure check casher relationships are profitable while mitigating risk associated with this line of business
Participate in daily reconciliations and reporting for deposit-related activities, identifying opportunities for automation and efficiency
Ensure compliance with internal policies, procedures, and regulatory requirements (e.g., BSA/AML, Reg CC, Reg E)
Actively participate in the implementation of new deposit products, services, and system enhancements
Contribute to audits, exams, and internal reviews by leading documentation efforts and responding to inquiries
Maintain accurate records and documentation for all operational activities, recommending improvements to recordkeeping practices
Identify and lead process improvement initiatives to enhance operational efficiency and customer experience
Strong understanding of retail banking operations and deposit products
Excellent attention to detail and organizational skills
Proficient in Microsoft Office Suite (Excel, Word, Outlook); experience with core banking systems preferred
Strong analytical and problem-solving skills
Effective verbal and written communication skills
Ability to work independently and collaboratively in a fast-paced environment
Commitment to confidentiality and data integrity
3–5 years of experience in retail banking operations or deposit services
Familiarity with banking regulations and compliance standards
Preferred
Associate's or Bachelor's degree in Business, Finance, or a related field preferred
Experience in a community bank or similar financial institution is a plus
Company
Unity Bank Plc
Unity Bank is one of Nigeria's leading retail banks.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase