3E · 4 hours ago
Customer Success Enablement Manager
Canton, OH
Full-time
Hybrid
Mid, Senior Level
$65K/yr - $75K/yr
5+ years exp3E is a mission-driven company dedicated to creating a safer and more sustainable world. The Customer Success Enablement Manager will build scalable learning programs to enhance customer success and product adoption, collaborating with various teams to create engaging training experiences.
Environmental EngineeringManufacturingMental HealthSupply Chain Management
Responsibilities
Strategize & Build Scalable Enablement Programs
Design and lead global onboarding, role-based development, and continuous learning experiences for our CS and Account Management teams
Partner closely with leaders to elevate commercial acumen and link learning to Net Revenue Retention (NRR) outcomes
Build scalable playbooks and toolkits tailored for AMs supporting high-volume SME accounts
Align enablement with go-to-market strategies, product launches, and business priorities
Deliver Engaging, Data-Informed Training
Lead internal and external training (live sessions, eLearning, certifications, webinars)
Serve as a customer advocate, using training as a tool for adoption and engagement
Develop reusable assets from real demos, automate content workflows, and keep learning content fresh, accurate, and impactful
Drive Operational Excellence
Track and analyze enablement effectiveness, linking training usage to business KPIs like adoption, retention, and revenue growth
Use platforms like Salesforce, Zendesk, and Highspot to monitor content engagement
Partner cross-functionally to ensure training environments reflect current product functionality and support implementation success
Champion Innovation
Continuously evolve our 3E Learning Center and Webinar Program using AI, automation, and customer insights
Lead collaborative learning forums to share best practices across global teams
Qualification
Required
5+ years in Customer Success Enablement, Customer Education, or L&D, preferably in SaaS or professional services
Strong understanding of CS and AM workflows, with focus on retention and adoption
Experience designing scalable enablement programs with measurable impact
Proficiency in LMS platforms, SCORM/xAPI, and enablement tools (e.g., Salesforce, Zendesk, Highspot)
Excellent communication, facilitation, and cross-functional collaboration skills
Strong analytical mindset, you use data to tell stories and improve outcomes
Open to Travel 10-20%
Preferred
Familiarity with SAP's EH&S module or product stewardship workflows
Experience with AI-driven learning or digital adoption platforms
Knowledge of 3E or similar compliance/product stewardship tools
Comfort designing content for global, multilingual audiences
Benefits
Health, dental, and vision insurance
Life insurance and disability coverage
Generous PTO accrual and paid parental leave
401(k) plan with company matching
Employee assistance program
Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Company
3E
3E provides environmental health and safety (EHS) compliance and information management services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Greg Gartland
Chief Executive Officer
Marcus Daley
CTO
Recent News
2025-09-12
Company data provided by crunchbase