Advocate Aurora Health · 5 hours ago
Administrative Supervisor
Aurora, IL - 4100 Healthway Dr
Full-time
Onsite
Mid, Senior Level
$30.15/hr - $45.25/hr
4+ years expAdvocate Aurora Health is a leading nonprofit health system in the United States, and they are seeking an Administrative Supervisor to oversee and direct the operations of assigned departments. The role involves ensuring efficient resource use, delivering comprehensive patient care, and promoting team development within a collaborative environment.
Health Care
Responsibilities
Oversees and directs the operations of assigned department(s) to ensure appropriate use of resources, efficiency of workforce, and overall maintenance of department(s)
Ensures delivery of comprehensive patient care, collaborating with providers and other health care professionals in accordance with standards of practice and established policy and procedures
In conjunction with department manager/director, develops, implements, and updates policies and procedures related to department operations
Stays conversant on and consistently upholds Clinic policies
Manages daily operations for efficient work flow and encourages involvement of team members in process improvement and waste reduction initiatives
Conducts regular staff meetings. Provides a conduit for communication of AMG initiatives, KRA data, and all necessary information to team members and providers that assist in maintaining and creating a positive and open work environment
Performs interviewing, hiring, corrective action and termination activities in partnership with manager/director and HR
Ensures adequate staffing levels in all areas; utilizing cross training and cross staffing. Adjusts staff workloads accordingly
Promotes and facilitates team resolution of problems and conflicts related to department operations, staffing, patient/customer service or associate relation issues utilizing service recovery standards, actions plans, or training, as warranted
Meets with providers and support staff on a regular basis to review staff issues and operational efficiencies. Distributes and discusses productivity reports and Clinical Integration reports
Adheres to safety practices to maintain a safe work environment and promote patient safety. Reports safety issues through established channels and systems. Reviews and works to resolve safety concerns. Participates as requested in safety initiatives
Participates in and encourages process improvement to positively impact Key Results Areas, as applicable
Oversees and carries out standard work audits to ensure team member, team lead/coordinator and provider compliance
Oversees/carries out and maintains 6S audits
Ensures visual management is maintained and shares with associates to support sustainment and accurate data collection
Analyze staffing patterns, mixes and needs to assure both quality of service and cost effective deployment of personnel
Continually evaluates metrics and department performance utilizing visual management
Engages and encourages team members while executing process improvement initiatives within department(s)
Executes administrative accountabilities in support of manager/director and department
Creates, evaluates and submits assigned department reports: (i.e., capital, personnel and operating budgets, department financial statements, general ledger, OT-FTE report, etc.)
Maintains organized department records and data
Maintains complete and accurate team member files regarding certification/licensure, performance reviews, etc. to ensure compliance with Clinic, AAAHC and/or state and federal regulations as appropriate
Supports and maintains a Culture of Safety. Monitors, tracks and resolves patient and safety events in the MIDAS system. Encourages team members' use of MIDAS system to report all events and near miss events. Ensures timely and comprehensive completion of ACAs and RCAs when indicated. Utilizes information to implement process changes and educated for improvement
Coordinates, facilitates, or assists with department(s) or other organizational meetings, as assigned
Keeps open line of communication with manager/director and department chair on key issues regarding department, team members and providers
Performs additional assignments, as directed
Collects statistics and prepares monthly, quarterly, annual reports and shares data with the providers and team members as appropriate
Provides for associate and self training and development
Assesses educational needs of the staff and facilitates educational opportunities. Assists individuals with identifying professional goals and provides opportunities to achieve those goals
Assesses orientation, training process, peer mentoring and/or tools, adjusts accordingly to support and enhance associates’ on boarding process, performance, knowledge, and skills
Monitors competency of direct reports’ knowledge and usage of Clinic systems/programs and identifies areas for additional training and learning opportunities
Performs regular and timely Performance Reviews; including one-on-one conference to clarify results, encourage development and/or explain performance plans and compensation
Oversees completion of all development goals, department in-services and competencies within allotted time frame
Demonstrates self direction by identifying learning needs, institutes self-development activities/goals and works to improve identified performance areas
Acts as a resource to direct reports regarding work or clinic related issues; supporting and directing Team Leads in direct report accountabilities
Performs duties in a manner that reflects and is a role model for Behavioral Expectations and clinic policies
Creates an environment to promote ongoing learning
Coordinates and/or provides department orientation, training and coaching for direct reports
Qualification
Required
Associates degree or Graduate of an accredited medical training program; (LPN, CMA)
4-5 years healthcare experience
2 years lead/supervisory experience or demonstrated leadership skills
Professional communication and well developed interpersonal skills
Ability to work effectively with all levels of clinic staff and management
Functional PC skills and working knowledge of MS Word, Excel, and Outlook
Knowledgeable of required EMR and PC software to perform tasks
Evidence of management skills: Good judgment, organizational skills and ability to prioritize work
Strong clinical knowledge essential to discipline
Previous experience in mentoring/training associates
Ability to understand financial statements, budget planning, project planning concepts
Proven ability to prioritize tasks
For LPN's, current nursing license from the State of Illinois; or other certification as appropriate
CPR certification required upon hire or within 60 days of hire
ACLS and/or PALS may be required for some specialty departments
Ability to pass pre-employment physical (and physical lift test, if required by department policy.)
Must be able to travel to various Dreyer locations
Must be flexible to meets accountabilities of workforce coverage
Proven ability to work under time pressures and meet deadlines
Benefits
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Company
Advocate Aurora Health
Advocate Aurora Health is a Healthcare
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$10.17MKey Investors
National Cancer Institute
2022-12-02Acquired
2019-08-20Grant· $10.17M
Leadership Team
Don Fosen - CISM, HCISPP
Chief Technology Officer
Jon Kluge
Chief Operating Officer, Senior Vice President, Advocate Aurora Medical Group
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