WesBanco · 5 hours ago
Business Analyst Officer - Business Support and Delivery
Bowie, MD
Full-time
Onsite
Mid Level
$60K/yr - $70K/yr
3+ years expWesBanco Bank, Inc. is focused on aligning technological solutions with business needs to enhance customer service. The Business Analyst Officer is responsible for bridging the gap between customer requirements and technological solutions, overseeing business areas and applications to ensure optimal usage and efficiency.
BankingFinanceFinancial Services
Responsibilities
Consults with key stakeholders to determine business objectives and success factors
Collaborates with business area to collect, analyze and evaluate information related to business systems
Documents business requirements, functional requirements, and design specifications
Coordinates with the application analyst counterpart to document technical requirements
Analyzes and manages new and existing system utilization by the end user
Assists in the development of training materials to ensure proper usage and highest optimization of the applications
Serves as an expert in business system solutions in alignment with assigned business area
Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources
Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes
Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes
Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed
Fosters strong relationships with supporting vendors, IT teams, and supported business area
Opens and tracks support tickets and feature requests
Responsible for the work effort within assigned applications during acquisitions
Tests new functionality and documents test plans in correlation with the business area
Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking
Maintains a strong understanding of risks and controls of the business area and applications supported
Collaborates with project management on new initiatives within assigned area of responsibility
Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered
Qualification
Required
Bachelor's degree in technology or another related field, or equivalent combination of education and experience required
Minimum three years experience in banking, technology, or another related field, required
Consults with key stakeholders to determine business objectives and success factors
Collaborates with business area to collect, analyze and evaluate information related to business systems
Documents business requirements, functional requirements, and design specifications
Coordinates with the application analyst counterpart to document technical requirements
Analyzes and manages new and existing system utilization by the end user
Assists in the development of training materials to ensure proper usage and highest optimization of the applications
Serves as an expert in business system solutions in alignment with assigned business area
Serves as a liaison between the assigned business area and third-party vendors and Information Technology (IT) resources
Makes system recommendations and other solution suggestions to meet customer needs and/or improve processes
Monitors system deliverables to ensure business needs are met successfully and within agreed upon timeframes
Assists in troubleshooting problems within the business application solution set and engages IT and third-party vendors as needed
Fosters strong relationships with supporting vendors, IT teams, and supported business area
Opens and tracks support tickets and feature requests
Responsible for the work effort within assigned applications during acquisitions
Tests new functionality and documents test plans in correlation with the business area
Manages the lifecycle of support applications including the roadmaps, releases, upgrades and defect tracking
Maintains a strong understanding of risks and controls of the business area and applications supported
Collaborates with project management on new initiatives within assigned area of responsibility
Collaborates with other business analysts to understand interdependencies between areas of responsibility and manages changes to ensure all aspects are covered
Professional demeanor in appearance, interpersonal relations, work ethic and attitude
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions-oriented manner
Ability to interact effectively across all levels of the organization, including senior management, the branch network, other departments and vendors
Demonstrated ability to manage multiple priorities and effectively meet critical deadlines under difficult time restraints
Strong organizational and prioritization skills
Team player with a positive outlook
Excellent analytical, problem-solving and decision-making skills
Demonstrated proficiency in basic computer applications such as Microsoft Office
Ability to learn other banking systems
Ability to effectively use technological resources for meetings, coaching and training
Preferred
Strong knowledge of customer and user system experiences preferred
Advanced technical skills are not required; but knowledge of system components and user experience is highly desired
Benefits
22 days of PTO (Paid Time Off)
5 days of STD (Short Term Disability)
11 annual paid holidays
1 float holiday
Medical
Dental
Vision
Health Care Flexible Spending
Dependent Care Flexible Spending
Transportation Fringe Benefit Plan
Group Life
Long Term Disability
Optional Life
Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies
Other ancillary benefit products
401(k) with employee match
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2025-10-29
2025-10-28
Company data provided by crunchbase