Freddie Mac · 3 hours ago
Desktop Support Associate II
Dallas, TX
Full-time
Onsite
Entry Level
$59K/yr - $89K/yr
1+ years expFreddie Mac is committed to making home possible for families across the country. The Desktop Support Associate II role involves providing technical support to end users, resolving configuration-related issues, and enhancing user experience to ensure high-quality service and customer satisfaction.
FinanceFinancial ServicesRisk Management
Responsibilities
Identify, diagnose, and resolve configuration-related issues across end user technology
Provide escalation level end user technology and infrastructure support
Engage with customers to learn their needs and improve customer satisfaction
Manage end user technology support and potential technology risk
Qualification
Required
Typically, 1 -3 years' experience in a support organization helping end users in Desktop Support and enterprise applications
Effective listening skills and proper phone etiquette
Ability to multi-task in a fast paced, constantly changing environment
Clearly communicate technical solutions in a user-friendly and professional manner
Demonstrated/strong knowledge of Microsoft Office 365 products
Demonstrated knowledge of using ticketing tool (preferred ServiceNow)
Demonstrated/strong knowledge of software: Windows 11; Cisco Jabber; Active Directory; Ping MFA; VMware; multifunctional printers; Internet Software (i.e., Internet Explorer; Firefox; Google Chrome)
Demonstrated/strong knowledge of hardware: Desktop; Laptop and wireless mobile devices (smart phones, tablets, etc.)
Ability to quickly learn new technology and applications and retain (absorb) to resolve issues independently
Capacity to lift pieces of equipment approximately 25 - 50 lbs
Excellent analytical skills for efficient problem diagnosis and resolution (creative thinker)
Strong accountability, both individually to your work as well as to the team
Ability to work independently and collaborate effectively in a team environment
Inquisitive nature, eager to learn new concepts and technologies
Focus on teamwork and understand role in overall team, but how you can contribute to the team's success
Attention to detail
Knowledge in Cloud computing
Excellent attendance and punctuality
Must be a team player and able to work collaboratively with and through others
Benefits
Competitive compensation
Market-leading benefit programs
Company
Freddie Mac
Freddie Mac is a public government-sponsored enterprise that provides mortgage capital to lenders.
5001-10000 employees
H1B Sponsorship
Freddie Mac has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (139)
2024 (124)
2023 (104)
2022 (139)
2021 (112)
2020 (71)
Funding
Current Stage
Public CompanyTotal Funding
$3.47B2025-10-28Post Ipo Debt· $343.2M
2025-09-09Post Ipo Debt· $707M
2025-03-06Post Ipo Debt· $759M
Leadership Team
Dennis G. Hermonstyne
Senior Vice President and Chief Compliance Officer
Peter Lillestolen
Vice President - MF Production and Sales, Targeted Affordable Housing
Recent News
2025-12-24
The Real Deal
2025-12-18
Morningstar.com
2025-12-17
Company data provided by crunchbase