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Catbird NYC · 2 hours ago

Full-Time Key Holder (LA)

Los Angeles, CA

Full-time

Onsite

Mid Level

$24/hr - $26/hr

Catbird is a renowned jewelry company seeking experienced Key Holders to join their retail team in LA. The role involves leading store operations, supervising staff, and ensuring exceptional customer service while maintaining a positive store environment.

E-CommerceJewelry

Responsibilities

Lead by example and provide support to both customers and team members on the sales floor

Set the tone for exceptional customer service by leading with professionalism and warmth

Support team development through coaching, real time feedback, and encouragement

Contribute to a warm, inclusive, and collaborative team environment that reflects our brand values

Weld Catbird’s forever jewelry line onto our customers with consistency and care

Pierce Catbird's piercing jewelry onto customers. Piercing will be done using a an FDA approved piercing device, training is provided in-house with Catbird

Maintain a strong product knowledge to educate customers and make thoughtful recommendations in an authentic and engaging way

Resolve customer concerns and ensure every experience ends on a positive note

Assist with opening and closing procedures

Maintain store presentation by restocking, tidying, and supporting merchandising needs as needed

Follow safety protocols and company policies to help ensure a safe and respectful store environment

Bring strong attention to detail and a sense of ownership to both customer-facing and operational responsibilities

Qualification

Retail leadership experienceCustomer service skillsProduct knowledgeSales drivenInterpersonal skillsPositive attitudeTeam collaborationAdaptabilityAttention to detail

Required

Prior retail leadership experience

Understands the importance of an elevated customer experience, with a passion for creating meaningful, lasting connections

Naturally warm and personable demeanor. Comfortable initiating conversations and engaging authentically with customers

Strong alignment with brand values and a genuine interest in the product and the story behind it

Sales driven and motivated by meeting goals (while maintaining a thoughtful customer experience!)

Dependable, flexible, and adaptable to the changing needs of the store. Availability on weekends, holidays, and blackout periods

Ability to prioritize effectively in fast paced environments

Positive attitude and strong interpersonal skills. Enjoys connecting with both customers and team members

Retail positions involve physical requirements that include standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements during tasks like welding permanent jewelry, etc