Ultimate Staffing ยท 2 hours ago
AI Server Operations Supervisor
Ultimate Staffing is currently seeking an AI Server Operations Supervisor for the day shift. This role involves leading a team of repair technicians to meet operational objectives and improve service quality while ensuring compliance with ISO standards.
Responsibilities
Supervise and support repair technicians to meet daily KPI and SLA targets
Analyze operational data and present corrective/preventive actions to maintain high-quality service and continuous improvement
Complete assigned projects within established deadlines
Recruit, train, and monitor repair technicians, ensuring adherence to approved work instructions and quality standards
Conduct regular inventory audits and reconcile physical counts
Develop and maintain accurate records, including training and process documentation, in line with company policies and ISO requirements
Assist the department manager in setting and tracking KPI goals and operational objectives
Collaborate with other departments to ensure seamless interdepartmental workflow
Ensure adherence to housekeeping standards, equipment layout guidelines, and energy conservation practices
Maintain a positive team environment with strong morale and collaboration
Must be flexible with work hours, including during special events or projects
Implement warehouse efficiency initiatives and cost-reduction programs
Analyze key operational areas to identify and resolve product or delivery issues
Foster a collaborative, feedback-driven environment that encourages open communication across all levels
Promote a positive, safe, and inclusive workplace aligned with company culture and values
Support employee well-being and enforce safety standards
Build strong relationships with internal teams, customers, and suppliers
Manage inventory flow to ensure cost-effective and efficient warehouse operations
Recruit, train, and develop team members
Schedule and oversee daily operations and workloads
Conduct timely and constructive performance evaluations
Administer disciplinary actions and terminations in accordance with company policy
Qualification
Required
Minimum 2-3 years of supervisory experience in server system repair or a related service industry
Fluency in English required; Spanish language skills are a plus
Strong communication and professional customer interaction skills
Proficiency in Excel (report generation) and Word (SOP and procedure documentation)
Experience with ISO 9001 documentation and compliance
Ability to work independently with minimal supervision
Detail-oriented with strong leadership and team-building capabilities
Adaptable and flexible in managing changing priorities and tasks
Preferred
Experience with lean manufacturing and 5S practices