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PNC · 4 hours ago

Business Center Assisstant Branch Manager

VA - Alexandria (22315)

Full-time

Onsite

Mid Level

3+ years exp

PNC is a leading financial services institution dedicated to providing excellent customer experiences. The Business Center Assistant Branch Manager role is responsible for managing branch operations, fostering a positive work environment, and driving revenue through client interactions and team development.

BankingFinanceFinancial Services

No H1B

Responsibilities

Accountable for the operational soundness of the branch and team, specifically the maintenance of security procedures, ensuring audit controls are followed and the support and adherence to compliance and regulatory guidelines. Manages service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients

Influences a range of eco-system partners in an omni channel environment. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution

Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty

Drives the employee engagement experience. Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures. Coaches employees to achieve performance and activity expectations. Leads the performance management process for direct reports

Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements. Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures. Exercises sound decision making to identify and mitigate potential risk. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures

Qualification

BankingClient CounselingSales ManagementCustomer Experience (CX)People ManagementDecision MakingAccountabilityCustomer LoyaltyProactive BehaviorManaging Multiple PrioritiesDigital AwarenessSellingResults-OrientedEffective Communications

Required

Manages service and operational aspects of a Branch & Business Center branch

Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members

Leads through influence and impacts a broad range of eco-system partners in an omni channel environment

Drives revenue and loyalty through proactive interactions with clients

Influences a range of eco-system partners in an omni channel environment

Manages, coaches and executes a proactive client experience within an omni channel environment

Provides solutions and advice to improve client financial well-being

Leads effective problem resolution

Fosters a positive working environment that facilitates exceptional service and expanding profitable customer relationships

Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households

Consistently inspects, supports and coaches the branded sales process to proactively achieve sales targets and customer loyalty

Drives the employee engagement experience

Responsible for acquiring and retaining talent through the training, coaching and development of employees with a focus on bank protocol, operational processes, policies and procedures

Coaches employees to achieve performance and activity expectations

Leads the performance management process for direct reports

Responsible for the Branch & Business Center risk process through proper oversight and adherence to regulatory, security and audit requirements

Trains and coaches team members with operational/risk activities and monitors adherence to policies and procedures

Exercises sound decision making to identify and mitigate potential risk

Manages operational, human capital, reputational and business risk through adherence to established policies and procedures

Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions

Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework

Cultivates diverse teams and inclusive workplaces to expand thinking

Role models our values with transparency and courage

Takes action to drive change and innovation that will transform our business

Takes personal ownership to deliver results

Empowers and trusts others in decision making

Raises the bar with every talent decision and guides the achievement of all employees and customers

Typically requires 3+ years of related experience

In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered

Associates