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InnovaCare Health · 5 hours ago

Patient Support Coordinator

Orlando, FL

Full-time

Onsite

Entry Level

1+ years exp

InnovaCare Health is a dynamic physician-led healthcare provider pioneering change in value-based healthcare. The Patient Support Coordinator is responsible for providing excellent customer service in a medical environment, managing inbound and outbound calls, scheduling patients, and ensuring the confidentiality of patient information.

Health CareHealth Insurance

Responsibilities

Demonstrates a positive attitude and creates good relationships with team, patients, and guests

Achieves 90% target for inbound and outbound calls

Schedules patients as trained per Best Practice Scheduling guidelines

Accurately documents conversations in patients’ electronic medical record

Verifies appropriate insurance(s) on patients, when appropriate

Confirms updates regarding patient demographic information during each visit: Name, DOB, Phone Number, Insurance

Respects and always maintains privacy and dignity of patients’ information to assure client confidentiality

Understands and follows the Code of Conduct, OSHA, and HIPAA guidelines

Meets the performance and skill metrics of the position, which are subject to change

Manages large amounts of calls in a timely manner

Follows communication ‘scripts’ when handling various topics

Identifies and resolves issues by using active listening and problem-solving skills

Understands disposition codes

Performs all other duties as assigned

Qualification

Customer service skillsMedical terminology knowledgeBilingual in English/SpanishElectronic health record proficiencyCall center experienceBasic mathematical skillsEffective communication skillsTeamwork orientationOrganizational skillsProblem-solving skills