Bounce ยท 5 hours ago
Collections Specialist
United States
Full-time
Remote
Entry, Mid Level
$20/hr - $22/hr
2+ years expBounce AI is a growing fintech company that is revolutionizing debt management for consumers by leveraging the power of AI and automation. In this role, you will help borrowers overcome financial challenges through effective negotiation and communication while achieving personal performance outcomes.
Artificial Intelligence (AI)Debt CollectionsFinanceFinancial ServicesFinTech
Hiring Manager
Amanda Evans
Responsibilities
Manage communication from consumers and their representatives via inbound/outbound phone calls, email, and chat
Offer solutions to help consumers resolve their accounts through effective negotiation and listening skills
Maintain clear and cohesive notes and documentation related to all open and pending receivable balances being pursued
Excel in collections performance by exceeding goals and key performance indicators (KPI's)
Adhere to expected quality and compliance standards within the collections industry
Qualification
Required
High School Diploma or GED. College education is a plus
2+ years of experience as a Collections Specialist or in roles that align such as phone sales, banking, financial services
Skilled in de-escalating conversations and building trust
Excellent problem-solving, negotiation, and conflict-resolution skills
Customer-focused and adaptable to different personality types
Ability to multi-task, set priorities and manage time effectively
Great typing skills to be able to chat, email consumers professionally and quickly
Knowledge of MS Outlook, MS Word, and MS Excel
Preferred
Mac experience is a plus
Benefits
Several affordable medical, dental and vision plans to choose from to fit your needs
401k with contribution matching up to 5%
12 days of accrued PTO
5 Days of Paid sick time
10 paid company holidays
Company paid monthly lunches and quarterly events
Work in a fun and growing startup culture with the opportunity to grow in your career!
Company
Bounce
Powered by AI and an exceptional customer experience, Bounce transforms how creditors approach non-performing loans.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dan Dovrat
Co-Founder & CEO
David Acheatel, CFA
COO
Company data provided by crunchbase