JPMorganChase · 2 hours ago
Branch Operations Lead - Austin Central/South Market - Austin, TX
1811 S Congress Ave, Austin, TX, 78704, US
Full-time
Onsite
Entry, Mid Level
1+ years expJPMorganChase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals. As a Branch Operations Lead, you will be responsible for managing branch operations, ensuring exceptional client experiences, and leading the branch team in adherence to policies and procedures.
Asset ManagementBankingFinancial Services
Responsibilities
Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community
Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships
Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit
Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures
Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience
Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night
Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely
Qualification
Required
You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently
You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively
You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment
You have a strong passion for educating the branch team and partners, helping them stay connected and informed
You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed
You have 1+ years of retail banking experience
You have a high school degree, GED, or foreign equivalent
You have the ability to work branch hours including weekends and evenings
Preferred
You have 6+ months of Associate Banker (Teller) experience
You have a college degree or military equivalent
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2855)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase