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Alaka`ina Foundation Family of Companies · 4 hours ago

IT Operations Support Business Analyst

Pensacola, FL

Full-time

Onsite

New Grad, Entry Level

Alaka`ina Foundation Family of Companies is looking for an Information Technology Operations Support Business Analyst to provide research support administration services for their government customer. The role involves managing procurement processes, ensuring technical compliance, and providing support for communication devices.

CharityCommunitiesGovernment

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Assist with preparation of documentation to procure hardware, software, maintenance, licensing and supporting supplies to include the preparation of required documentation for procurement through this contract or through purchasing card

Provide direct support to NMOTC COR for all technical compliance reviews of procurement support tasks and application governance compliance reviews

Communicate with external offices to maintain logistic compliance policies for all procurement packages and application development governance

Utilize various software applications, web sites and corporate systems to obtain and analyze data

Validate products and services to ensure all technical configurations and standards have been met before official acceptance of products or services by government personnel

Communicate with command financial and logistical personnel in tracking procurements and receipt of products and services

Manage smart phone and cell phone communication documents in support of approximately 40 command communication devices

Setup and manage communication device accounts and provide basic troubleshooting for issue resolution

Manage documentation of approximately 74 multi-functional devices across the enterprise in support of all command print/scan/fax services

Manage internet commercial wireless accounts in support of all command wireless services and communicate with the vendor to resolve any technical or account issues

Perform miscellaneous office duties in support of training, safety, facilities, and other general office support functions

Apply hardware and software technical standards, configurations, and requirements

Provide written supporting documentation to procure hardware, software, and technical services

Develop and apply standard operating procedures to execute and support various business processes

Utilize WORD, ADOBE, and EXCEL software applications daily

Provide effective communication and customer service skills, both via email and in person

Apply logistical compliance and application development governance

Manage smart phones and cell phones, multi-functional devices, and commercial internet wireless device service accounts

Provide written communication to various command departments/offices to write and validate Memorandums of Agreement and Understanding for IT technical services

Other duties as assigned by Supervisor

Qualification

DoD compliance standardsMS WordMS ExcelTechnical writingAdobeProject managementCustomer serviceCommunication skills

Required

High School Diploma

Ability to demonstrate strong technical writing skills for accurate preparation of procure hardware, software, and technical service requirements

Knowledge and experience utilizing MS Word, Adobe, and MS Excel software applications daily

Knowledge and expertise in DoD, DHA and SECNAV information technology compliance standards

Ability to demonstrate understanding of DoD/DON/DHA/BUMED/NMOTC policies, procedures, and standards to ensure information systems conform with procurement standards

Knowledge and experience managing multiple project timelines and meeting deadlines in a timely manner

U.S. Citizen

Must have an active SECRET clearance