Camping World · 2 hours ago
Delivery Coordinator
Roanoke, VA
Full-time
Onsite
Entry Level
$17.10/hr - $20.70/hr
1+ years expCamping World is seeking a Delivery Coordinator for our growing team. The Delivery Coordinator serves as the key link between Sales and Service, ensuring a seamless preparation and delivery process for all new and used RVs while delivering a consistently exceptional experience for every guest.
E-CommerceRetailShopping
Responsibilities
Guide new owners through the delivery process while promoting accessories and supplies that enhance their camping experience
Ensure a thorough and professional RV demonstration occurs for every new owner
Perform final quality inspection prior to delivery
Introduce guests to the Service Advisor team and schedule their first service appointment
Follow up with guests within 24 hours of delivery to confirm satisfaction and encourage survey participation
Create and manage all work orders for preparation and delivery, ensuring accuracy and compliance with PDI Menu billing guidelines
Create and submit all 'Owed to Customer' work orders using the approved process and turn them over to External Advisors for completion
Track all work orders through completion and final billing
Attend the daily 2.3.8. meeting to provide delivery updates on all sold units (SA)
Communicate proactively with Sales and F&I Managers regarding any potential delivery delays
Monitor shop workload to coordinate spot deliveries as needed
Oversee lot preparation for all new RVs, ensuring each is prepped, warranty work completed, and ready for immediate delivery
Create work orders for all trade-ins (inspection and reconditioning) and perform quality control upon completion
Confirm delivery date and time with Sales
Review all sale inclusions for accuracy
Ensure delivery-day expectations are clearly communicated to each customer
Maintain accurate delivery documentation, including keys, owner’s manuals, warranties, and paperwork
Perform additional administrative duties and other essential tasks as assigned
Qualification
Required
Minimum one year of customer service experience preferred
Strong communication skills, verbal and written
Excellent organization and follow-up abilities
Proficient computer and multitasking skills
Strong independent problem-solving ability
Ability to follow department procedures and policies
Excellent customer relations and clerical accuracy
Preferred
Valid driver's license preferred
Benefits
Paid Time Off
401(k)
Employee Assistance Program
Good Sam Roadside Assistance
Discounts
Paid parental leave (if eligibility is met)
Tuition Reimbursement (if eligibility is met)
On the job training opportunities
Comprehensive benefit package including medical, dental, vision and more
Access to dental & vision coverage
Company
Camping World
Camping World is an American corporation specializing in selling parts and service for recreational vehicles and supplies for camping.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$300M2024-10-30Post Ipo Equity· $300M
2016-10-07IPO
2013-08-01Series Unknown
Leadership Team
Marcus Lemonis
Chairman & CEO
Lindsey Christen
Chief Administrative & Legal Officer, Secretary
Recent News
Business Insider
2025-12-27
Crowdfund Insider
2025-12-26
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