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Polar Beverages · 4 hours ago

Help Desk Analyst - Tier 1 Support

Schenectady, NY, US

Full-time

Onsite

New Grad, Entry Level

$55K/yr - $65K/yr

Polar Beverages is seeking a Help Desk Analyst to provide first-line support for a variety of technical issues. The role involves managing work from a ticketing system, assisting associates with technical support, and maintaining IT assets and inventory.

Consumer GoodsFast-Moving Consumer GoodsFood and BeverageManufacturingWater

Responsibilities

Provide first-line support for a wide variety of trouble tickets related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and anything else technical in nature. Respond either in-person, remote control, or by driving to our sites

Build and prepare desktop images to automate and simplify desktop management

Manage Active Directory accounts, basic o365 mailbox issues, Windows image creation and maintenance

Escalate unresolved or complex issues to Tier 2 or Systems Administration teams with relevant context

Maintain IT assets and inventory

Participate in company information security efforts, policy and process documentation, equipment inventory, service availability, system up-time, network availability and other initiatives to improve the department

Follow up with associates to ensure issue has been resolved for high level satisfaction and work with other team members and escalate when required

Participate in an on-call schedule

Assist coworkers with related duties and projects as needed. Projects and duties may require work outside of normal working hours

Qualification

TroubleshootingMicrosoft WindowsNetwork connectivityMicrosoft OfficeCustomer serviceSelf-initiativeProblem solvingCommunication skills

Required

Experience with troubleshooting and advanced knowledge of computers, operating systems, printers, network connectivity, mobile and wireless devices, copiers, and scanners

Expertise with Microsoft Windows and Office products in a Windows Domain

Good listening, written and oral communication skills with the ability and interest in delivering exceptional customer service

Problem solving skills and ability to cope with new and different problems

Self-initiative and motivation to work without requiring strict supervision

Ability and desire to learn new skills quickly in a stressful environment

Valid driver's license and own transportation

Travel is required. Work overtime or on-call as needed