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PathGroup · 2 hours ago

Health Systems & Oncology Support Rep

Brentwood, TN

Full-time

Onsite

New Grad, Entry Level

PathGroup is a healthcare organization seeking a Health Systems & Oncology Support Representative to assist internal departments and external customers. The role involves responding to inquiries, managing records, and ensuring client satisfaction through effective collaboration with various teams.

BiotechnologyHealth CareHealth Diagnostics

Responsibilities

Respond to a minimum of 80 inbound and outbound inquiries (phone, email, or fax) per day and order modifications received per the request of our medical staff

Navigate efficiently through various LIS systems and have proficiency in Microsoft Office products (Outlook, TEAMS, OneNote, Excel, Word, and PowerPoint)

Learn and apply knowledge of testing, operations, sales strategies, customer support philosophies, and general PathGroup processes

Handle routine transactions independently, make decisions, and resolve routine problems by working directly with management, sales representatives, medical team, operations team, and customers

Listen attentively and interact professionally with internal and external customers

Monitor customer support emails from sales, operations, medical staff, and clients; acknowledge the request promptly upon receipt and document the request in the appropriate internal systems

Generate block procurement requests, follow up with outside facilities to achieve a 24--48-hour procurement when possible, and document details in all appropriate internal systems

Process all client inquiries with status updates on all accessions, and follow up with the appropriate department to ensure correct information is provided to the customer

Process New Account submissions and Re-activations including Doctor adds, report delivery setup, and Web Result Review; monitor accounts monthly to ensure all information is up to date

Obtain and research Medical Record requests and follow up with the appropriate department; assist with all denials and pre-authorization and obtain any information that is needed

Act as a liaison between patients and billing for all oncology patient bill concerns

Support all hospitals, affiliated or non-affiliated

Schedule all customer pickups via FedEx or Transportation, document pickups in all systems, and notify the lab of incoming samples; follow up to ensure that all samples are received

Order supplies for customers or internal staff when needed

Set up Physician to Physician calls as needed

Support PathGroup's mission, vision, goals and management decisions

Perform all job responsibilities in alignment with the industry's best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data

Must be familiar with and abide by the Corporate Compliance Program and all Corporate policies, including the Privacy and Security policies

Qualification

LIS systems proficiencyMicrosoft Office proficiencyCustomer support knowledgeMedical record researchTeam collaborationAttention to detailCommunication skills

Required