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Kitsap Credit Union · 5 hours ago

Retail Experience Specialist

Bremerton, WA

Full-time

Hybrid

Mid Level

$33.62/hr - $42.03/hr

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative committed to enhancing the financial wellbeing of its members and communities. The Retail Experience Specialist ensures a high-quality member experience across retail locations by serving as a subject matter expert and supporting frontline teams in delivering consistent service excellence.

BankingFinancial Services

Responsibilities

Enhance branch engagement & member experience

Serve as communication expert for all things retail

Function as an in-person resource across branches, supporting frontline teams in delivering consistent, high-quality member service

Conduct regular branch-level assessments to evaluate procedural execution, service delivery, and operational consistency

Identify gaps and opportunities, providing actionable feedback to the Training department to inform coaching and development

Champion consistent execution of service standards aligned with enterprise member experience goals

Reinforce best practices and ensure alignment with strategic initiatives through hands-on coaching and support

Promote a culture of excellence, helping teams understand and embody the credit union's values in every member interaction

Share success stories and feedback from the field to inform continuous improvement efforts

Act as a critical link between strategic goals and frontline operations, translating initiatives into practical, daily actions

Support rollout and adoption of new procedures, tools, and service expectations through in-person guidance and follow-up

Partner with leadership and cross-functional teams (Training, Compliance, Marketing) to ensure consistency in messaging, execution, and member experience