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Nuvision Federal Credit Union · 2 hours ago

Northgate - Assistant Branch Manager 1 - Full Time - Onsite (AK)

Fairbanks, AK

Full-time

Onsite

Mid Level

$33.22/hr - $49.83/hr

3+ years exp

Nuvision Federal Credit Union is committed to providing tailored solutions for its members. The Assistant Branch Manager I will support the Branch Manager in daily operations, manage the teller line, and ensure excellent member service while achieving sales goals.

Banking

No H1B

Responsibilities

Plan, organize, assign, and monitor workflow of the teller area to ensure the effective delivery of products and services

Together with Operations management, direct Branch personnel by establishing annual performance goals consistent with the Board-approved strategic and operational plan

Guide staff activities toward the attainment of branch goals

Acts as a back-up performing frontline transactions/duties as needed

Open and/or close Branch in absence of Branch Manager or as required by Branch operations schedule

Perform all required operational and procedural duties, consistent with Credit Union guidelines, related to opening and/or closing the Branch

Assist Operations management by providing feedback and recommendations for the recruitment, selection, promotion and advancement, corrective action, and termination of employees

Interview potential candidates for hire, coach and mentor employees, write up and deliver corrective actions, assess staff performance, and write annual performance appraisals for management review and approval

Monitor and maintain the physical appearance of the Branch consistent with Credit Union guidelines

Approve overrides, check holds, deposit items, and withdrawal amounts that are above and beyond a RS and RM assigned limits

Implement, monitor, and ensure compliance with Credit Union policies and procedures in relation to teller operations

Review and recommend changes to Branch procedures to improve efficiencies and exceed member service and sales goals

Maintain Branch security by ensuring adequate action plans are prepared and followed in support of the Credit Union’s business continuity plans

Ensure employees are knowledgeable about and follow established daily operating procedures regarding robbery and other disaster responses

Coordinate actions in conjunction with Operations management to restore branch operations and services

Orient and train new RS and RM, and conduct/oversee operational, service and sales, and compliance training to ensure staff has thorough knowledge of all Credit Union products and services

Personally attend all training sessions mandated by Credit Union management

Provide for effective member relations by responding quickly and professionally to the more complex, sensitive member issues escalated from the teller line

Use sound judgment when investigating and resolving problems with member accounts, while striving to obtain an equitable resolution and assure a high degree of member satisfaction

May guide and direct activities of Relationship Specialists and Relationship Managers in the absence of the Branch Manager

Must be knowledgeable of policies, procedures, and record-keeping requirements related to new accounts and Sales

Conduct all daily, weekly, monthly, and quarterly operational, transaction, and fraud audits as required by the Credit Union’s audit checklist, and submit final reports to Branch Management

Capable of performing all RS and RM functions

Prepare and present reports as requested by branch management

Participate in special projects as directed by branch management

Support and participate in continuous improvement activities

Represent the Credit Union in a positive and professional manner

Other related duties as assigned

Maintains member and other sensitive information with confidentiality

Treats all co-workers and members with respect

Qualification

Branch operations experienceFinancial products knowledgeRegulatory complianceMicrosoft Applications10-key operationCoaching skillsBilingualVerbal communicationWritten communicationProblem solvingOrganizational skillsAttention to detailTeam leadership

Required

3+ years branch operations experience in a Credit Union or financial services industry, including a minimum of 1 year lead teller experience in financial operations, loan experience, regulatory compliance, and overseeing a staff of at least 3 employees

Solid working knowledge of financial products, services and all applicable Federal, State, and NCUA regulations

Demonstrated ability to operate office machines to include 10-key

Proficient with PC and demonstrated ability to use Microsoft Applications including Outlook, Word and Excel

Demonstrated ability to follow written and verbal instructions

Excellent verbal and written communication skills, problem solving skills, organizational skills, and attention to detail

Ability to access strengths across diversity of team members; develop skills, knowledge and abilities through coaching; influence and guide others toward the accomplishment of goals; organize tasks and develop plans within time and resource constraints

NMLS Registered