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Central Bank · 3 hours ago

Teller

Owasso, OK

Full-time

Onsite

New Grad, Entry Level

Central Bank is committed to delivering Legendary Service, and they are seeking a Teller to provide exceptional customer service and accurately process transactions. The role involves engaging with customers, identifying their needs, and promoting bank products while ensuring compliance with banking regulations.

FinanceFinancial Services

Responsibilities

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment

Accurately and efficiently process and record transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers

Understand and comply with loss control measures by maintaining cash drawer within prescribed limits

Verify and balance cash drawer daily

Assist in identifying cash offages

Engage with customers by exploring their needs and offering Bank products and/or services that are in the best interest of the customer

Recognize and identify cross-selling opportunities and refer customers to the appropriate business unit for additional products and services

Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts

Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery

Actively contribute to meeting branch business goals, as well as individual sales and customer service goals, by attending sales training and meetings and incorporating sales program initiatives

Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations

May be assigned vault balancing responsibilities

Assist others in the department or facility as needed and/or directed

Other miscellaneous duties as assigned

Qualification

Cash handling experienceBanking softwareRegulationsCustomer service experienceSales experienceMathematical skillsReasoning abilityCommunication skills

Required

High school diploma or equivalent

Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices

Ability to read, write, and speak English

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

Ability to write routine reports and correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent

Ability to accurately and efficiently count, receive, and disburse cash

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

Ability to deal with problems involving several concrete variables in standardized situations