The Hermitage Hotel ยท 1 week ago
Tea Server
Nashville, TN
Full-time
Onsite
New Grad, Entry LevelThe Hermitage Hotel, a historic landmark in Nashville, is committed to exceptional hospitality through highly personalized service. As a Tea Server, you will execute formal afternoon tea service, ensuring a refined and memorable experience for guests while maintaining high standards of service and presentation.
Hospitality
Hiring Manager
Zechariah Mayer
Responsibilities
Execute formal tea service with precision, including proper table settings, tea presentation, and course progression
Maintain a polished, composed, and attentive presence throughout the service period
Set and reset tables according to established tea service standards, ensuring alignment, cleanliness, and visual harmony
Serve tea and accompaniments using correct techniques, timing, and posture
Manage assigned tables with seamless pacing and unobtrusive attentiveness
Welcome guests warmly and guide them through the tea experience with professionalism and clarity
Anticipate guest needs by observing cues and acknowledging preferences, dietary restrictions, and special occasions
Provide menu guidance with confident, refined storytelling regarding teas, accompaniments, and service rituals
Adjust service style to suit guest expectations while maintaining the formality of tea service
Address guest feedback or concerns promptly and discreetly
Demonstrate comprehensive knowledge of all teas, including origin, flavor profiles, steeping methods, and service times
Understand the composition and presentation of all tea service accompaniments, including savories, pastries, and condiments
Execute proper tea preparation, steeping, and pouring techniques with consistency and care
Remain current on seasonal selections, specialty teas, and menu updates
Ensure all items are served at appropriate temperatures and in flawless condition
Coordinate closely with culinary, pastry, and service teams to ensure proper pacing and presentation
Follow service procedures that support consistency, product integrity, and guest comfort
Accurately process orders and payments using the POS system
Support opening, closing, and mid shift duties to maintain full service readiness
Adapt smoothly to volume changes while maintaining service standards
Communicate clearly and professionally with all departments to ensure seamless service flow
Participate in pre shift briefings to align on reservations, special notes, and service priorities
Support fellow team members during peak periods while maintaining accountability for assigned tables
Contribute to a calm, respectful, and service focused team environment
Uphold the highest standards of grooming, posture, language, and professional demeanor
Conduct continuous visual checks of tables, china, linens, and serviceware
Ensure compliance with sanitation, safety, and hygiene standards
Protect guest privacy and maintain discretion at all times
Qualification
Required
Previous experience in hospitality, tea service, fine dining, or elevated food and beverage environments
Strong verbal communication skills in English
Demonstrated understanding of formal service etiquette and guest engagement
Excellent time management, reliability, and attention to detail
Ability to work calmly and confidently in a structured service environment
Proficiency with POS systems
Availability for weekends, holidays, and peak service periods
Poised, polished, and composed demeanor
Strong situational awareness and ability to read guest cues
Clear, warm, and professional communication style
Detail oriented approach to presentation and timing
Collaborative and accountable team mindset
Preferred
Experience in traditional afternoon tea or formal dining service
Knowledge of tea varieties, preparation methods, and service rituals
Multilingual capabilities
Food and beverage or allergen awareness training
Demonstrated interest in hospitality traditions and service craft
Benefits
Affordable health, dental, and vision insurance, with options to extend coverage to spouses, children, or domestic partners.
Company-provided life insurance and a 401(k) plan with a 3% annual match.
Paid time off starting at 15 days per year after initial 90 day probationary period, increasing with tenure up to 30 days per year.
Access to mental and behavioral health services, telehealth consultations, and an employee assistance program.
Complimentary meals in the employee cafeteria, subsidized on-site parking, and generous discounts at our retail and restaurant outlets.
Ongoing education support, including industry training.
Special hotel rates for employees and discounted rates for friends and family.
Company
The Hermitage Hotel
Opened in 1910, The Hermitage Hotel has been woven into the history and memories of Nashville and her residents for over 100 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase