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NEOGOV · 2 hours ago

Case Coordinator

New Braunfels

Full-time

Onsite

Senior Level

$55K/yr - $55K/yr

5+ years exp

NEOGOV is seeking a Case Coordinator to determine eligibility for the County’s Indigent Health Care Program. The role involves maintaining client records, managing provider relationships, and ensuring compliance with relevant guidelines while communicating with clients about their eligibility and benefits.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Screen applicants using approved procedures and forms; refer clients to appropriate agencies as needed

Conduct interviews with applicants, review applications, and document all findings

Determine eligibility for the Indigent Health Care Program in compliance with County and Texas Department of Health and Human Services (TDHHS) guidelines

Maintain and manage case files, including scheduling reviews and documenting all client contact and case-related information

Review and evaluate ongoing cases for recertification or denial, ensuring compliance with established deadlines

Communicate with healthcare providers regarding client eligibility, service restrictions, and benefit limitations

Respond to inquiries from clients, providers, and agencies via telephone, fax, email, or mail

County Inmate billing services, to include jailings, eligibility, medical invoices, research commissary accounts, while maintaining strict record keeping and compliance

Ensure compliance with all HIPAA regulations regarding client privacy and confidentiality

Collaborate with the County Auditor’s Office on financial matters related to client eligibility and funding

Work with the District Attorney’s Office and the Sheriff’s Department on potential fraud investigations

Assist in updating and establishing local program policies in response to caseload growth and program changes

Performs other duties as assigned

Attendance is an essential function of the job

Qualification

Case ManagementHIPAA ComplianceBilingual English/SpanishMicrosoft OfficeCPR CertificationHealth Care ExperienceSocial Services ExperienceMathematical SkillsCommunication SkillsProblem Solving

Required

A high school diploma or GED equivalent is required

Candidates must have at least five (5) years of experience in health care, social services, or case management

A minimum of two (2) years of office experience

Proficiency in basic computer applications, including Microsoft Office, is required

Bilingual in Spanish/English is required

Within one (1) year of hire, the employee must complete both Basic and Advanced Training through the Texas Department of State Health Services, and be certified in CPR

Must have a valid Texas driver's license to operate county vehicles