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eTeam · 4 hours ago

UX Content Experience Designer / Content Designer

Minneapolis, MN

Contract

Hybrid

Mid Level

$41/hr - $68/hr

eTeam is seeking a UX Content Experience Designer to develop human-centered experiences that enhance customer satisfaction and drive product adoption. The role involves translating various needs into accessible content experiences and collaborating with stakeholders to align designs with brand goals.

Information Technology

Growth Opportunities

Responsibilities

Translate business, contractual, technical, and user needs into end-to-end content experiences that are accessible, inclusive, and compliant, while ensuring clarity and consistency across all channels

Design omni-channel content experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption

Deliver content that has been validated through experimentation, testing and optimization

Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success

Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process

Create and maintain content design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)

Conform with reusability standards by leveraging and/or expanding the Design System, brand tone and voice guidelines, and established platform capabilities

Manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)

Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments

Qualification

Content strategyUX writingUser-centered content designDesign thinkingCustomer experience researchPerformance measurementVisionPlanningChannel alignmentAgile environmentStorytellingCollaboration

Required

Design omni-channel content experiences that help customers meet their goals, are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption

Deliver content that has been validated through experimentation, testing and optimization

Perform competitive analysis of direct/indirect competitors and monitor the marketplace for new trends to inform the research and design process

Create and maintain content design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess)

Conform with reusability standards by leveraging and/or expanding the Design System, brand tone and voice guidelines, and established platform capabilities

Manage across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.)

Bachelor's degree, or equivalent work experience

User experience design or similar experience

Preferred

Craft skills: content strategy, UX writing, storytelling, vision and planning, design thinking, user-centered content design, channel alignment and management, customer experience research, insight and execution, performance measurement and optimization, marketing and analytics

Expertise on the critical interdependencies among product model system elements that help and hinder performance; ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators design systems, service blueprints, and reusability

Demonstrate deep understanding of target customer through internal/external research (e.g., creation of personas, story maps, product chartering/mapping experience)

Strong collaboration with product managers, software engineers, and agilests to execute product vision and roadmap

Facilitation of cross-functional human-centered design sessions to build empathy for users, create alignment on customer pain-points, and to identify continuous improvements for the product roadmap