Apply on Employer Site

RELX · 5 months ago

Customer Contact Center Representative

Alpharetta, GA

Full-time

Onsite

Mid Level

$40K/yr - $66K/yr

3+ years exp

LexisNexis Risk Solutions is a leader in risk assessment solutions, and they are seeking a Customer Contact Center Representative. This role involves providing timely responses to customer inquiries, processing orders, and resolving complaints in a service center environment.

AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management

Responsibilities

Consistently adhere to Service levels, Production, Quality and Compliance SLAs

Identify instances of fraud and investigate fraudulent activities

Responsible for putting together documentation

Handle all high-level regulatory consumer escalated complaints including Better Business Bureau (BBB), Consumer Financial Protection Bureau (CFPB), Attorney General Offices (AG), and all other regulatory agencies

Demonstrate ownership from assigned work from internal/external partners, report on current trends and communicate with various stakeholders at different levels throughout the organization

Qualification

Regulatory experienceCompliance operationsAnalytical skillsCommunication skillsProfessionalismResearch skillsEscalation management

Required

3+ years in regulatory and or/ compliance operations

Professionalism

Regulatory and/or Compliance experience

Communication and Analytical Skills

Ability to handle complex escalations, conduct research and articulate finding clearly

Ability to manage high-volume, high-priority caseloads with accuracy

Benefits

Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits

Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan

Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs

Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity

Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits

Health Savings, Health Care, Dependent Care and Commuter Spending Accounts

In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice