Virtual Technologies Group · 1 week ago
Senior Client Services Representative (IT House Accounts)
Toledo, OH
Full-time
Hybrid
Mid, Senior Level
$75K/yr - $105K/yr
3+ years expVirtual Technologies Group is a leading innovator in the technology sector, specializing in advanced virtual solutions. The Senior Client Services Representative supports the long-term health and growth of assigned house accounts, working closely with Sales and Account Executives to strengthen client relationships and identify expansion opportunities.
Cloud ComputingCyber SecurityInformation TechnologyVoIP
Responsibilities
Serve as the primary operational contact for strategic accounts, ensuring a high-quality client experience
Collaborate with Account Executives on renewal planning and retention strategy
Identify expansion opportunities aligned to evolving client needs
Support onboarding, client training, and expectation alignment for new or expanding accounts
Deliver structured reporting to Sales leadership on health, risks, and revenue opportunities
Work cross-functionally to resolve escalations affecting client satisfaction or renewal likelihood
Qualification
Required
A bachelor's degree in business, communications, or a related field, or equivalent professional experience
3–5 years of experience in client services, account management, sales support, or a similar customer‑facing role
Demonstrated ability to manage day‑to‑day operational tasks such as hardware requests, licensing support, and SKU pricing
Strong communication skills with the ability to build trust and maintain productive client relationships
Experience supporting renewal processes, quoting, or basic sales operations
Ability to identify client needs and escalate risks or issues appropriately
Proficiency with CRM systems and standard business productivity tools
Strong organizational skills with the ability to manage multiple priorities in a fast‑paced environment
Analytical capability to interpret account health indicators and support reporting needs
Preferred
Five or more years of experience in a client-facing role within an MSP, VAR, or SaaS organization
Familiarity with Microsoft licensing, cloud services, and common MSP toolsets (PSA, RMM, quoting tools)
Experience supporting renewal cycles, retention strategies, or revenue protection initiatives
Strong analytical skills with the ability to interpret account data and identify trends
Background in sales support, account management, or customer success operations
Ability to anticipate client needs and proactively recommend solutions
Benefits
Medical insurance plans
Dental insurance
Vision insurance
Health savings accounts (HSA)
Flexible spending accounts (FSA)
Life insurance
Short and long-term disability insurance
Paid time off and holidays
401(k) with employer match
Company
Virtual Technologies Group
Virtual Technologies Group is a customized IT solution, VoIP service, and systems company.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Jacmel Partners
2022-10-11Private Equity
Leadership Team
Shawne Robinson
Chief of Staff to the CEO
Mike Curtis
Chief Revenue Officer (Sales) - Partner
Recent News
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