LifeSpring Health Systems ยท 7 hours ago
Help Desk Technician
New Albany, IN
Full-time
Onsite
Mid Level
$16/hr - $16/hr
3+ years expLifeSpring Health Systems is a community mental health center serving Southern Indiana for over 50 years. They are seeking a Help Desk Technician to assist the IT Team with help desk calls and desktop/hardware support, focusing on providing quality service to clients.
Addiction TreatmentFitnessHealth CareMental HealthPrimary and Urgent Care
Responsibilities
Assist the IT Team with help desk calls and desktop/hardware support
Receive and respond to Help Desk calls and/or e-mails regarding software and/or hardware problems
Assist in providing training and support to end-users and staff on computer operation and other issues
Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices, and software
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair and equipment delivery as needed
Qualification
Required
Associate Degree in Information Technology or equivalent experience
Three to five years of Help Desk or Desktop Support experience
Help Desk call tracking software, Windows 10 and 11, GSuite Software (Mail, Docs, Sheets, Meet)
Good communication skills, written and verbal
Strong organizational skills; ability to multitask; detail-oriented
Work with end-users to identify and deliver required PC service levels
Assist in providing training and support to end-users and staff on computer operation and other issues
Receive and respond to Help Desk calls and/or e-mails regarding software and/or hardware problems
Assist with the deployment of new software and scheduled software updates
Install, configure, test, maintain, monitor and troubleshoot end-user workstation hardware, networked peripheral devices, and software
Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end-users, and recommend and implement corrective hardware solutions, including off-site repair and equipment delivery as needed
Preferred
Experience in healthcare
Associate Degree
Help desk: 2 years
Google Suite: 2 years
Driver's License
Ability to Commute: New Albany, IN
Benefits
Kentucky residents using tolled bridges in commute receive a stipend to defray this cost
Health insurance
Dental insurance
Vision insurance
Flexible Spending accounts
Life and Long Term Disability insurance
Short Term Disability insurance
401K Retirement Plan + Pension Plan
Tuition Assistance
Paid Parental Leave
And more!
Company
LifeSpring Health Systems
LifeSpring is a not-for-profit agency providing comprehensive behavioral healthcare and primary care services to eleven Southern Indiana counties: Clark, Crawford, Dubois, Floyd, Harrison, Jefferson, Orange, Perry, Scott, Spencer, and Washington.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Beth Keeney, DrPH, MBA
President/CEO
Misty Gilbert
Executive Vice President/COO
Company data provided by crunchbase