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Coates Group · 3 hours ago

Sales Support Coordinator

Chicago, IL

Full-time

Onsite

Entry Level

$51K/yr - $65K/yr

2+ years exp

Coates Group is a global technology company focused on creating engaging customer experiences through digital solutions. The Sales Support Coordinator plays a crucial role in providing specialized support to stakeholders throughout the order/project lifecycle, ensuring a positive customer experience and contributing to project success.

ComputerSoftware

Growth Opportunities

Responsibilities

High valued projects to drive revenue and growth

Cross collaborative communications (Internal/external Stakeholders)

Executes high risk items

Tracks, communicates and solutions for process gaps

Deescalates customers and situations to maintain a positive customer experience

Deliver outstanding customer service by promptly responding to customer inquiries via various channels, such as phone or email. Resolve customer complaints and concerns with professionalism and empathy.

Cross collaborative communications/partnership (Internal/external Stakeholders)

Project/Order documentation management

Ensuring proper order maintenance to create seamless invoicing flow

Qualification

SalesForceCustomer serviceMicrosoft OfficeCritical thinkingDeescalation skillsCustomer relationship managementSolution based mindsetWritten communicationVerbal communicationCollaboration