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Triumph · 3 hours ago

Operations Supervisor

Silvis, IL

Full-time

Onsite

Entry, Mid Level

$18.76/hr - $25.70/hr

1+ years exp

TBK Bank, a subsidiary of Triumph, is seeking an Operations Supervisor to oversee the daily operational performance of the branch. The role involves ensuring exemplary audits, supporting the Branch Operations Manager, and fostering a culture of skill development among staff.

BankingCommercial LendingFinancial ServicesPayments

Culture & Values

Responsibilities

Serves as a primary point of contact for branches with a Senior Branch Manager

Builds relationships with current customers to maintain goodwill and gain additional business

Works with Branch Manager to assign duties and work schedules to staff to ensure efficient functioning of the branch

Promotes a culture in which personnel are encouraged to develop their skills and abilities

Works with Branch Manager to administer organization policies in a fair and equitable manner with regard to discipline, dress code, tardiness, absenteeism or insubordination and fully document all incidents and actions taken

Works with Branch Manager to conduct and oversee training of all new staff including documentation of progress through their first 30, 60, and 90 days and ensuring that all applicable requirements are met

Serves as subject matter expert on branch operations and identifies areas for development, provides training and guidance to staff in these areas, and promotes an environment of operational excellence

Oversees performance of operations and security tasks such as timely vault audits, teller drawer counts, open and close procedures, card plastic controls, reconciliations, etc

Ensures new account documentation is complete and accurate

Maintains strong understanding of bank’s procedures

Is an advocate for the Bank’s products and services and ensures staff to understand the features and benefits, and how to properly setup and support the Bank’s offerings

Responds to and resolves customer issues

Examines monetary logs and instruments, and check holds for accuracy

Ensures daily balancing of vault and all branch cash

Oversees reporting of teller transactions to appropriate departments

Performs the duties of front-line staff as needed to handle periods of high volume

Adheres to all bank and regulatory requirements and participates in required training

Actively participates in local community and bank sponsored events

Maintains the security and confidentiality of pertinent information and records

Completes required training within prescribed deadlines to develop an understanding of banking industry and banking regulations and job skills

Performs other duties as assigned

Qualification

Bank operations knowledgeCustomer service experienceSupervisory experienceMicrosoft WordMicrosoft ExcelMicrosoft OutlookDetail orientationLeadership abilitiesOrganizational skillsCommunicationSelf-motivation

Required

6+ months bank teller experience required

6+ months personal banker experience required

Must possess professional qualities, high energy, results driven, and self-motivation

Evidence of leadership abilities, a strong work ethic, detail orientation, and organizational skills

Solid knowledge of Microsoft Word, Excel, and Outlook

Excellent communication skills required, both written and verbal

Travel to various TBK Bank locations may be required for training at the time of hire and at various times during the team member's career

Preferred

Some supervisory experience preferred

Customer service, sales, and cross selling experience desired

Benefits

Medical

Dental

Vision

Paid Time Off

401k

Company

Triumph

Triumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network.

Founded in 2010

Dallas, Texas, USA

1001-5000 employees