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General Dynamics Information Technology · 2 hours ago

Web Queue Coordinator - TS/SCI w/Poly

USA MD Annapolis Junction

Full-time

Onsite

Mid Level

$35.06/hr - $47.44/hr

3+ years exp

General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various agencies across the U.S. government. They are seeking an Information Technology Support Specialist to provide technical support and troubleshooting services for computer systems, software, and hardware, ensuring timely responses to user inquiries and requests.

Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users

Responds to internal and external IT Service Requests for IT services

Provides user notification of receipt of Web- or email-submitted requests

Logs and tracks inquiries using service request management database, and maintains history records and related documentation

Promptly categorizes, generates, routes customer requests that are escalated beyond the ITSC area of responsibility

Qualification

Help Desk SupportInformation Technology SupportTechnical SupportIAT Level 1 certificateCommunication

Required

Top Secret SCI + Polygraph clearance level must currently possess

Top Secret SCI + Polygraph clearance level must be able to obtain

3 + years of related experience

US Citizenship Required

Education: Associates of Arts/Associates of Science

Required Skills and Abilities: Communication and Ability to follow oral and written directions

Required: IAT Level 1 certificate is required within 6 months of start date

Benefits

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Variety of medical plan options, some with Health Savings Accounts

Dental plan options

A vision plan

The ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match

Full flex work weeks where possible

Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave

Short and long-term disability benefits

Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance

Company

General Dynamics Information Technology

Glassdoor3.9

General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.

Founded in 1999

Falls Church, Virginia, USA

10001+ employees