Unity Bank Plc ยท 5 hours ago
Electronic Operations Associate II
Clinton, NJ
Full-time
Onsite
Mid Level
$58K/yr - $73K/yr
4+ years expUnity Bank is focused on enhancing and optimizing electronic banking services. The role involves troubleshooting online and mobile banking platforms, addressing customer inquiries, and improving electronic banking processes while ensuring compliance with security measures.
BankingFinanceFinancial Services
Responsibilities
Assist customers with accessing and navigating online and mobile banking platforms
Troubleshoot technical issues related to electronic banking services
Provide guidance on the usage of digital banking tools and features
Respond to customer service center / branch support inquiries and resolve issues related to electronic banking transactions
Educate customer service center / branch support on the benefits and functionalities of digital banking services
Address and resolve customer service center / branch support complaints in a timely and professional manner
Monitor electronic transactions for accuracy and potential fraudulent activities
Investigate and resolve discrepancies in electronic banking transactions
Ensure compliance with banking regulations and security protocols
Identify and escalate technical issues to appropriate teams for resolution
Collaborate with IT and other departments to address system outages and performance issues
Conduct regular system tests and updates to maintain optimal performance
Develop and implement new electronic banking features and services
Stay informed about industry trends and advancements in digital banking technologies
Ensure the confidentiality and security of customer information
Adhere to regulatory requirements and internal policies related to electronic banking
Conduct regular audits and assessments of electronic banking systems and processes
Conduct training sessions for bank staff on electronic banking procedures and best practices
Create and maintain documentation for electronic banking processes and customer support
Qualification
Required
Proficiency in using online and mobile banking platforms
Strong understanding of electronic banking systems and processes
Familiarity with banking software and digital payment systems
Knowledge of cybersecurity principles and practices related to electronic banking
Excellent communication and interpersonal skills
Ability to provide professional and courteous service to customers
Strong problem-solving skills and a proactive approach to resolving issues
Detail-oriented with strong analytical and troubleshooting abilities
Ability to analyze and interpret electronic transaction data
Familiarity with banking regulations and compliance requirements related to electronic banking
Understanding of data privacy and security standards
Strong teamwork and collaboration skills
Ability to work effectively with cross-functional teams
Ability to work onsite at the Unity Bank branch or office
Flexibility to work occasional evenings or weekends as needed to support electronic banking services
Strong organizational skills and the ability to manage multiple tasks simultaneously
Minimum of 4 or more years of experience in electronic banking, digital banking, or a similar role
Proven experience in customer service and technical support within a banking environment
Preferred
Bachelor's degree in Finance, Business Administration, Information Technology, or a related field preferred
Relevant certifications in banking
Company
Unity Bank Plc
Unity Bank is one of Nigeria's leading retail banks.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase