Apply on Employer Site

CSAA Insurance Group, a AAA Insurer · 2 hours ago

Employee Relations Consultant - Remote

United States

Full-time

Remote

Senior Level

5+ years exp

CSAA Insurance Group, a AAA insurer, is seeking an Employee Relations Consultant to support their employee relations and performance management practices. The role involves providing strategic guidance, identifying compliance gaps, and building trusted relationships with leaders to enhance employee relations capabilities across the organization.

AssociationAuto InsuranceCommunitiesHealth CareInsuranceNon ProfitTravel Agency

Comp. & Benefits

No H1B

Responsibilities

Coach and guide leaders through the full performance cycle—coaching, documented improvement plans, and corrective action—ensuring consistency and alignment with company standards and employee relations best practices

Conduct fact-finding for moderate-complexity performance issues, escalate higher-risk matters, and implement corrective or disciplinary actions as needed

Proactively identify systemic risk areas and compliance gaps in employee relations processes. Collaborate with leaders to resolve those risks and enhance policy compliance, consistent with organizational and legal standards

Stay current on applicable employment laws, regulations, and internal policies, advising on implications for corrective actions and performance management

Develop and sustain rapport with leaders, establishing credibility as a trusted Employee Relations advisor. Build and foster stakeholder relationships with HR Business Partners and legal/audit partners

Provide balanced counsel considering business objectives, employee outcomes, risk exposure, and manager support—positioning employee relations interventions as enablers, not roadblocks

Lead investigations into performance-related employee grievances and moderate employee relations issues using structured, defensible methodologies. Document findings, interview participants, and facilitate disciplinary outcomes through recommendations to business leaders

Use employee relations metrics and people analytics (e.g., case volume, resolution times, issue types) to detect trends and highlight areas for process improvement

Proactively share insights with clients and propose data-driven solutions or training to address performance or compliance patterns

Qualification

Employee RelationsPerformance ManagementWorkplace InvestigationsData AnalyticsHR ConsultingCoachingCommunicationProblem SolvingNegotiationInterpersonal SkillsOrganizational SkillsPresentation Skills

Required

5+ years' experience in HR consulting, specifically employee relations

BA/BS degree or equivalent combination of education and experience

Proficient in management consulting, performance management, performance improvement, organizational development, employee relations, and workplace investigations

Effective relationship-builder who earns trust and serves as a credible partner to leaders

Skilled in influencing, coaching, facilitation, presentation, communication, process development, problem solving and negotiation skills

Excellent interpersonal, organizational, reporting, and analytical skills

Ability to analyze and interpret employee relations data to drive proactive solutions and strategic improvements

Possesses excellent communication skills with the ability to connect with audiences at all levels while conveying information with confidence and clarity

Broad knowledge of HR industry and business practices and operations

Strong investigative capabilities—structured approach, neutral interviewing, precise documentation

Preferred

This is a remote role; the ideal candidate would reside on the West Coast

AWI Certificate Holder, SPHR/SHRM-SCP, Mediation/Alternative Dispute Resolution certification

Employee Relations experience in a mid-size corporate environment highly desired

Ability to actively shape our company culture (e.g., participating in employee resource groups, volunteering, etc.)

Lives into CSAA cultural norms (e.g., willing to have cameras when it matters helping onboard new team members, building relationships, etc.)

Travels as needed for role, including divisional / team meetings and other in-person meetings

Fulfills business needs, which may include investing extra time, helping other teams, etc

Benefits

Total compensation package

Performance bonus

401(k) with a company match

Company

CSAA Insurance Group, a AAA Insurer

Glassdoor3.8

Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities.

Founded in 1914

Walnut Creek, California, USA

1001-5000 employees