Texas Bay Credit Union · 4 hours ago
Financial Service Representative - North Shore Branch
Houston, TX, US
Full-time
Onsite
Entry Level
$18.50/hr - $23/hr
1+ years expTexas Bay Credit Union is a leading financial institution seeking a Financial Service Representative for their North Shore Branch. The role involves assisting members with account and loan services while ensuring an exceptional customer experience.
Financial Services
Responsibilities
Provide prompt and courteous service to members by following established TBCU member service expectations
Perform all account maintenance for members including but not limited to, issuance of debit cards, stop payments, wire transfers, opening and closing accounts according to credit union policies and procedures, etc
Process consumer loans from start to finish. This includes but is not limited to, corresponding with loan applicants, preparing necessary documents for approval, reviewing loans for proper insurance on collateral, processing approved loan documents, recommending protection products, disbursing loans, and performing appropriate analysis to determine credit worthiness, etc
Provide credit counseling to members and suggest actions to improve their credit score
Resolve member issues or complaints by demonstrating complete knowledge of credit union processes and procedures while being empowered to make decisions that are in the best interest of the member and/or the credit union. Refer escalated concerns to Assistant Branch Manager or Branch Manager
Promptly prepare, process, and close home equity loans according to credit union policy
Daily management of CVIEW tickets including but not limited to researching and resolving errors
Follow all TBCU policies and procedures including but not limited to proper identification of members, proper validation checking requirements and OFAC obligations
Maintain a working knowledge of all TBCU products, policies, procedures, promotions and services
Educate members on CU products and services by identifying their personal and financial goals
Participates in the Performance Reward Program
Maintain and project the Credit Union's professional reputation
Mentor new financial service personnel
Assist in developing and motivating Teller team
Create and maintain a fun teamwork environment
Complete inbound/outbound calls to assist with loan production
Play an active part in helping credit union teams function smoothly and efficiently
Stay alert to potential problems and propose changes to policies and programs
Back-up other coworkers as needed
Perform other duties as assigned or needed
As an employee of a “Essential Business” (as defined by Texas’s Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations
Comply with all Federal, State, and Local regulations
Qualification
Required
A high school education or GED
One year to three years of similar or related experience
Minimum one-year cash handling and customer service experience required
Completion of required training courses
Proficient in MS Office and computer skills
Attention to detail and strong organizational skills
Strong time management skills
Analytical, problem resolution, and decision-making skills
Strong verbal and non-verbal communication skills
Must be self-motivated and a quick learner
Must be able to multi task and work well in a fast-paced environment
Excellent member service skills
Demonstrate all Texas Bay Core Values
Demonstrate the ability to maintain confidentiality and exercise discretion
Company
Texas Bay Credit Union
Everything we’ve done has been to help you achieve your financial dreams.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.74MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $1.74M
Leadership Team
Jesse Gutierrez
President/CEO
Company data provided by crunchbase