(USA) Technology Support II jobs in United States
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Walmart Canada · 3 hours ago

(USA) Technology Support II

positionDallas, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Walmart Canada is seeking a Technology Support II to join their Computer Systems Engineering/Technical Support team. The role involves managing Windows and macOS operating systems, assisting with technology setup, troubleshooting, and supporting the deployment of workstation standards and application packages.

DeliveryRetailShopping

Responsibilities

Assist IT team members and staff across all offices with basic technology setup, troubleshooting, and support
Help manage and monitor Intune and Jamf environments under supervision, including basic troubleshooting and escalating complex issues
Support the deployment of workstation standards and application packages as directed by senior staff
Participate in routine tasks such as device enrollment, patching, and software updates for Windows and macOS devices
Learn to script and automate simple tasks for platform applications and policies
Document processes and contribute to IT knowledge base articles
Respond to basic system alerts, outages, and service requests, escalating as needed
Other duties as assigned to support the IT team

Qualification

Windows 10Intune administrationJamf administrationMicrosoft 365 Admin CenterNetwork ProtocolsTroubleshooting skillsCustomer Service mentalityCommunication skills

Required

Minimum High School diploma
1+ years of Windows 10 and 11 experience in a support role
1+ year of Intune experience (software packaging, profile deployment, imaging)
1+ years' experience with supporting and administrating macOS devices via Jamf
1+ year of working with Microsoft 365 Admin Center
Knowledge of and the ability to diagnose issues with M365 apps for macOS and Windows
Understanding of Network Protocols (TCP/IP, DNS, DHCP, NETBIOS, 802.1x, etc)
Able to work with software developers when they need assistance and provide them with correct solutions and root cause analysis
Excellent communication and troubleshooting skills
Ability to explain technical issues to non-technical users
A self-starter that thrives in a fast-paced, yet at times, ambiguous environment
A hard-working team player, with a “no task, is too small” attitude
Strong Customer Service mentality and multitasking ability
Proven ability to document issue resolution for IT knowledge base

Company

Walmart Canada

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Walmart Canada is a subsidiary of Walmart that operates a chain of more than 400 stores nationwide. It is a sub-organization of Walmart.
dateFounded in 1994
location
Mississauga, Ontario, CAN
people-size10001+ employees
web-link
https://www.walmartcanada.ca/

Funding

Current Stage
Late Stage

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